Director, Product Delivery & Operations

About the Role

The Director of Product Operations & Delivery leads the capability that bridges business process and product execution across Digital Enterprise Technology. This role serves as a key thought leader in product management evolution on our agentification journey, coordinates the establishment of structured frameworks for product and software development, and provides a product operations function within large‑scale initiatives.

As a senior leader, you’ll build and develop a high‑performing team while serving as a trusted partner to Product, Engineering, Finance, and Change Management leaders across the organization.

• Build, lead, and develop the Product Operations & Delivery organization—including hiring strategy, role definition, performance management, and career development
• Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET
• Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle
• Evolve agentification and AI tool enablement to the team and program operating model
• Help drive the definition of product requirements intake and prioritization within program structures
• Translate high‑quality, delivery‑ready requirements to reduce rework, accelerate delivery, and improve adoption at scale
• Partner with Process Engineering & Optimization leadership to ensure as‑is and to‑be business process changes are accurately translated into product‑ready requirements
• Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and trade‑off decisions related to requirements strategy, delivery readiness, and execution risk
• Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness
• Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment
• Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption
• Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders

• 8+ years of experience in Product Management, Business Analysis, Product Delivery, or related disciplines
• 3+ years of people‑leadership experience building and managing high‑performing teams
• 5+ years of executing major product‑centric initiatives
• Strong expertise in Agile / Scrum and product delivery operating models
• Proven experience translating business processes into scalable product requirements
• Deep experience with execution management tools (e.g., JIRA, GUS, Airtable or equivalents)
• Excellent written and verbal communication skills, with demonstrated ability to influence senior business and technology leaders

• Experience in SaaS, cloud platforms, or large‑scale enterprise technology environments
• Proficiency in using AI enablement tools (e.g., Claude Code, Gemini, or equivalents)
• Familiarity with Confluence, Miro, or similar collaboration and documentation tools
• Strong understanding of the software development lifecycle (SDLC) and testing practices
• Experience supporting large‑scale business transformation or operating model change
• A related technical degree

This is a rare opportunity to build something from the ground up—defining how an enterprise technology organization captures, translates, and delivers on its most important business needs. You’ll work at the intersection of strategy and execution, with the visibility, scope, and leadership support to make a lasting impact on how DET operates.

You’ll be surrounded by people who care deeply about quality, inclusion, and getting things right.

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and…