Configuration Management Database​/Discovery Consultant

Role

We need a CMDB/Discovery Consultant at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large‑scale Data Center Co‑location and Migration Project to consolidate multiple data centers into a new facility at 11 Metro Tech in Brooklyn, replacing end‑of‑life infrastructure and mitigating risk of service disruption to agency operations.

In this role, you will audit and validate existing CMDB records for servers, storage, network devices, and applications, map dependencies between infrastructure components, set up automated discovery for post‑move validation, and ensure configuration items reflect the new data center environment post‑move. This is a full‑time opportunity. We can offer a competitive salary and a comprehensive benefits package.

• Audit and validate existing CMDB records (servers, storage, network devices, and applications).
• Map dependencies between infrastructure components.
• Validate discovered data against CMDB records.
• Set up automated discovery for post‑move validation.
• Ensure configuration items (CIs) reflect the new data center environment post‑move.

• Working knowledge of Service Now CMDB architecture, including CI classes, relationships, and data models.
• Familiarity with Service Now Discovery (MID Server, probes, sensors, patterns).
• Understanding of IT infrastructure components: servers, storage, network devices, and application tiers.
• Ability to perform data audits and reconcile discovered data against existing CMDB records.
• Basic understanding of dependency mapping and infrastructure topology.
• Familiarity with ITIL concepts related to Configuration Management.
• 1‑2 years of experience with Service Now CMDB administration or configuration.
• Hands‑on exposure to Service Now Discovery in a lab or production environment.
• Experience conducting data validation or audit activities in an ITSM context.
• Familiarity with data center infrastructure concepts (physical or virtual environments).

• Bachelor’s degree in a related field — preferred.

• Brooklyn, NY

• NYC Department of Social Services

• Must be legally entitled to work in the United States.

• No travel required.

• 8 hours per day. 1 unpaid hour for lunch.

• W2 Hourly

• Not eligible for relocation benefits.

• Compensation Range: $43.96 – $63.19/hr commensurate on experience.
• Benefits:
  Health, dental, and vision insurance coverage; 401(k) contribution options; paid sick time.

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.