IT PC Refresh Technician

Location: Elma

Title: IT PC Refresh Technician
Pay Rate: $24.00 - $28.00/hour (DOE)
Employment Type: Contract
Est. End Date: May 2027
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Work Arrangement: 100% Onsite
Location: Elma, NY 14059
Job Code: 1948

FAA: No FAA

Tekberry is looking for a highly qualified and motivated IT PC Refresh Technician to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components company. This role supports a large-scale PC hardware refresh initiative and ensures seamless deployment and support of IT systems for end users. As a Tekberry W2 employee, you will have access to health benefits.
Responsibilities:

• Build, configure, and deploy new PC hardware and related accessories for end users

• Perform hardware swaps and ensure successful migration of user environments

• Install, configure, and support endpoint software and applications

• Troubleshoot hardware, software, network, and printing issues

• Provide Level 2 technical support to end users in a timely and professional manner

• Diagnose, research, and resolve routine IT issues, escalating when appropriate

• Document incidents, requests, and resolutions within the ITSM/ticketing system

• Provide guidance to users on IT policies, procedures, and best practices

• Support day-to-day IT operations and assist with system maintenance as needed

• Participate in after-hours support when required for critical issues or deployments
Must-Have Qualifications:

• 1-2 years of experience in IT support, service desk, or technical support roles

• Experience installing and configuring computer systems, hardware, and applications

• Working knowledge of Windows and Mac operating systems

• Strong troubleshooting and problem-solving skills

• Experience using ticketing systems or remote support tools (e.g., Bomgar or similar)

• Strong time management skills with ability to meet deadlines

• Professional communication and customer service skills

• High School Diploma or equivalent

• Must be a U.S. Citizen
Preferred Qualifications:

• IT-related coursework or certifications

• Industry certifications such as CompTIA A+, Network+, ITIL, or similar

• Experience supporting hardware refresh or deployment projects

• Familiarity with enterprise IT environments and endpoint management
Work Environment:

• 100% onsite role in Elma, NY

• Fast-paced IT support environment

• Hands-on hardware deployment and end-user interaction

• Occasional after-hours support may be required

We need hard-working, reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job!

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