Customer Success Manager, Public Sector , NY; San Francisco, CA; Washington, DC

New York City, NY;
San Francisco, CA;
Washington, DC

Join Anthropic's Customer Success team as a Customer Success Manager for the Public Sector. You will be the strategic partner and trusted advisor to our most important government customers—helping them harness the full potential of Claude across API, Claude for Enterprise, and Claude for Government.

• Build trusting, strategic relationships with government stakeholders—from agency CIOs and ISSMs to mission operators—to understand objectives and identify opportunities for optimization and expansion.
• Become an expert in Anthropic’s products across API, Claude for Government, and Claude Code, understanding technical nuances and compliance requirements such as FedRAMP, IL‑5, and HIPAA.
• Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing under‑utilization across consumption‑based and seat‑based products, and discovering new applications for Claude across departments and mission workflows.
• Develop and execute change management strategies appropriate for government organizational cultures, driving adoption through Train‑the‑Trainer programs, Center of Excellence development, and enablement that respects capacity constraints.
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing product roadmap, driving awareness of new features, and engaging Product PMs.
• Document and quantify value realized through mission impact outcomes, operational efficiency gains, and ROI metrics that resonate with government leadership and appropriators.
• Own the customer experience across their lifecycle—managing comprehensive account and success plans grounded in agency mission objectives, conducting Executive Business Reviews, and serving as the primary conduit between the customer and Anthropic.
• Partner with Applied AI team members embedded in accounts to identify hero workflows that demonstrate mission transformation.

• 5+ years of experience in customer‑facing roles (Customer Success, Consulting, Solutions Architect, etc.), preferably supporting government customers.
• Understanding of government procurement, compliance frameworks (FedRAMP, StateRAMP, IL‑5), and public‑sector technology adoption constraints.
• Experience driving success across consumption‑based and seat‑based business models, and understanding expansion levers and success metrics for each.
• Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to varied audiences—from developers to agency executives to Congressional staff.
• Strategic mindset to identify mission transformation opportunities and translate them into actionable expansion plans.
• Strong cross‑functional collaboration skills and ability to advocate effectively for customer needs while navigating complex internal and external stakeholder dynamics.
• Passion for AI and interest in responsible development of advanced systems for public benefit.
• A knack for bringing order to chaos and a proactive, team‑player mentality.
• For National Security accounts:
  Activity or ability to obtain TS/SCI clearance preferred.

$200,000 - $260,000 USD (OTEs include base salary and target commissions/bonuses).

Minimum education: Bachelor’s degree or equivalent combination of education, training, and experience.

Required field of study: Field relevant to the role as demonstrated through coursework, training, or professional experience.

Location‑based hybrid policy: We expect staff to be in one of our offices at least 25% of the time. Some roles may require more in‑office presence.

Visa sponsorship: Anthropic sponsors visas when offered an employment offer, with immigration lawyer support.

As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.