Head of End User Services

A global enterprise organization is seeking a Head of End User Services to lead large-scale workplace technology and support operations across a highly distributed international environment. This leadership role will oversee enterprise desktop engineering, endpoint management, service desk operations, field services, and digital workplace initiatives supporting tens of thousands of employees globally. This position is ideal for a technology-forward leader who combines operational excellence with modern automation and AI-driven support strategies.

The organization is investing heavily in scalable service delivery, intelligent automation, and next-generation employee technology experiences.

• Lead global end user support and workplace technology operations across distributed enterprise environments.
• Oversee Service Desk, Endpoint Management, Desktop Engineering, Field Services, and operational command center functions.
• Drive modernization initiatives focused on automation, AI-enabled support, and operational scalability.
• Improve device lifecycle management, asset optimization, and workplace technology standards.
• Partner with executive leadership to align end user technology strategy with organizational growth initiatives.
• Lead geographically distributed technical teams and operational leaders across multiple regions.
• Implement scalable support processes and service management best practices.
• Enhance end-user experience through proactive operational improvements and innovation initiatives.

• Extensive experience leading enterprise-scale End User Services or Digital Workplace organizations.
• Background supporting large global employee populations across complex environments.
• Strong expertise in Windows ecosystems, Citrix, Azure, endpoint management, and enterprise support operations.
• Experience overseeing desktop engineering, service desk operations, and device management at scale.
• Familiarity with AI agentic platforms, LLM-enabled workflows, and automation technologies.
• Proven success leading large remote technical organizations.
• Strong executive communication and stakeholder management skills.
• Experience driving operational transformation and service modernization initiatives.
• Knowledge of ITSM frameworks and enterprise support best practices.
• Managed services environment experience.
• Exposure to digital employee experience platforms.
• Financial services or highly regulated industry background.
• Experience implementing AI-enabled support tooling.
• ITIL certifications or related service management credentials.