Fixed Income Rates Applications Support Sr Analyst Assistant Vice President

The Fixed Income Rates production management group provides direct support to a diverse set of trading desks all trading under the “Rates” banner. Your responsibilities will be aligned to supporting all the tools that the front office business and traders need to facilitate their franchise within Citi, providing exposure to the entire breadth of the Rates Technology. We are the first line of technical defense as we work closely with partners in our business including Trading, Sales, Operations, Risk and Controls to operate stable platforms to enable us to be the best for our clients.

CITI is seeking a highly motivated candidate for the position within our global production management team. The successful candidate will be responsible for production management of our suite of core Rates (G10 and Local Markets) applications, working through problems, dealing with user issues, driving engineering initiatives, improving process workflows, and eliminating toil through automation by building and implementing solutions.

• Provide L1/L2 production management for mission‑critical applications, including quick resolution of app issues and driving stability, efficiency and effectiveness improvements.
• Maintain production application systems that have completed development and are running in daily operations.
• Work closely with development, Infra, QA and business support teams to determine strategy, priorities and ensure delivery on business requirements.
• Develop technical solutions to streamline and automate existing processes and provide smart monitoring solutions.
• Perform problem‑solving tasks before escalating to another team, following agreed format and logs.
• Own, coordinate, communicate and execute disaster recovery testing and application production releases.
• Analyze applications to identify risks, vulnerabilities and performance issues; coordinate and ensure they are addressed.
• Create and maintain a knowledge base for internal knowledge transfer.
• Understand how applications integrate to achieve business goals and liaise with support and development groups.
• Provide technical support coverage for all Rates applications, actively monitoring SLA and KPI metrics.
• Demonstrate detailed knowledge of application processes, upstream and downstream dependencies, and database schemas.
• Make key technical recommendations for major issues based on system and process knowledge.
• Mentor or coach newer or junior analysts.
• Spend time on development tasks such as new features, scaling, recovery, automation of manual tasks, CI/CD.
• Champion stability initiatives to enable high availability, better monitoring, failover and resiliency.
• Partner with each area to perform diagnostic investigations for outages caused by scale issues.
• Perform controlled resolution of incidents and problems, prioritization, escalation and root‑cause analysis with follow‑through to resolution.
• Bring latest technology ideas to fruition and support an excellent client experience.
• Engage product owners to establish business service level objectives and indicators, identify hotspots and required architectural refinements.
• Provide best‑in‑class production availability, resiliency and predictability by improving logging, designing fault‑tolerant solutions and building always‑on high‑availability systems.
• Deep‑dive into production incidents, identify design issues, develop innovative tooling to improve stability, enable faster recovery and reduce toil.
• Handle incidents, problems and change at a global enterprise level with calm and analytical approach.
• Exhibit sound communication and diplomacy skills when exchanging complex information with operations and technology partners globally.

• 5+ years of experience in Application Support, Production Management or related role.
• Experience tracking issues through tools such as JIRA and Service Now.
• Experience with at least some of the following technologies:
• UNIX (AIX/LINUX) environment
• Databases – Oracle, Microsoft SQL Server
• Scripting languages – Python, Shell
• APM/Monitoring tools – ITRS Geneos, Appdynamics, ELK/Splunk
• Kubernetes, Open Shift and container management
• Good analytical and…