Lead POS & Payment Systems Technician

Lead POS & Payment Systems Technician role overview.

• Team Leadership & Management: supervise and mentor junior technicians, manage schedules, handle service escalations, implement SOPs, and monitor SLAs.
• Advanced Technical Support & Installation: oversee end‑to‑end installation and configuration of complex POS hardware and software, serve as final escalation point for technical issues, and manage upgrades and critical updates.
• Payment Processing & Integration Oversight: set up and configure credit card terminals and mobile payment devices, troubleshoot payment gateway issues, and serve as liaison with third‑party payment processors.
• Strategic System Maintenance: audit routine systems, verify backup and disaster recovery protocols, and analyze ticket trends to resolve recurring systemic issues.

• Minimum 5+ years of experience in POS or IT support/installation.
• 1–2 years of experience in a lead or supervisory role.
• Expert‑level understanding of POS architecture and payment processing ecosystems.
• Advanced networking skills (TCP/IP, VLANs, routers, Wi‑Fi security configuration).
• Proficiency with Android‑based POS systems and remote management tools.
• Bilingual in English and Korean (required).
• Valid driver’s license for field service and site visits.

• Deep experience with retail‑specific POS environments and EMV terminal standards.
• Solid understanding of PCI‑DSS compliance and data security best practices.
• Relevant certifications such as CompTIA Network+, Security+, or specialized POS vendor certifications.
• Strong interpersonal skills with a proven ability to train staff and clients effectively.

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Annual Bonus Plan
• Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsor ships (100% paid by the company)
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Hourly range: $21.50–$39.75 USD. Actual compensation will be determined based on qualifications, education, experience, location and other factors.

We are an equal‑opportunity employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other characteristic protected by law.