IT Analyst

About Clear Street: Clear Street’s mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the technology, tools, and service once reserved for the largest institutions, rebuilt with modern infrastructure. Our single, cloud‑native, end‑to‑end capital markets platform powers investor growth today and is transforming how they can interact with markets tomorrow.

As a member of our Corporate IT team, you will ensure current employees and new hires receive the technical support necessary for success. You will gain a deep understanding of the different vertices of our business in order to provide efficient and meaningful technical solutions. You will collaborate with technical and non‑technical stakeholders in an ongoing effort to optimize efficiency and user experiences.

The team is also composed of experienced technologists covering systems and networking.

• Provide high‑touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.
• Provide IT assistance to onsite and remote employees, contingent workers, and vendors.
• Contribute to the Clear Street onboarding experience by providing new hires with a friendly and thoughtful introduction to Clear Street technology.
• Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades.
• Update and maintain detailed external and internal IT documentation as well as inventory management.
• Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks.
• Contribute to project and BAU work in the datacenter.

• 1+ years of experience providing Windows and MacOS desktop support to both technical and non‑technical users.
• 1+ years of experience providing MS Office support, specifically Outlook and Excel.
• Strong interest in IT and a long‑term career in systems or networking.
• Determined problem solver; enjoys systematically approaching new issues to learn how to solve them.
• Able to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, and customer‑service focused.
• Capable of lifting at least 30 pounds (15 kilos).
• Capability to work a flexible rotation schedule.

• Past experience with identity management.
• Experience supporting Slack, Dropbox, Jira, Confluence, Zoom, Calendars.
• Experience with iOS.
• Experience writing Bash or Python scripts for automation.

• The opportunity to join a small and growing team of good people, where you can make a difference.
• An environment that embraces the utility of a Dev Ops‑oriented culture and combines it with a focus on CI/CD methodology.

Compensation
Base Salary Range: $55,000 - $75,000. This range is representative of the starting base salaries for this role at Clear Street. The range represents Base Salary only, which is just one element of Clear Street's total compensation. The range stated does not include other factors of total compensation such as bonuses or equity.

At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender neutral parental leave, and full medical, dental, and vision insurance. Beginning on January 2, 2023, we are requiring employees to be in the office 4 days per week. In‑office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.

We put an effort to make such a workplace a daily reality and are proud to be an equal‑opportunity employer.