Technical Account Manager; Agency

Technical Account Manager, Agency

At Smartly, we're looking for a Technical Account Manager (Agency) to join our Agency Activation & Scale team. This role sits at the intersection of solution consulting, onboarding, and customer enablement, helping agency partners and their clients activate quickly and realize value from Smartly's platform. You'll work across both pre-sale and post-sale phases, ensuring customers have a clear path to successful adoption and scalable long-term usage.

Agency Activation & Scale is responsible for turning agency partnerships into measurable customer outcomes. As a Technical Account Manager, you'll serve as a trusted technical advisor, guiding customers from discovery and solution design through onboarding and activation. Your focus will be on accelerating time-to-value, enabling agency teams to build capability, and creating repeatable workflows that support growth across agency portfolios.

• Partner with Agency Partners to support new business opportunities and account expansion by ensuring proposed solutions can be successfully activated and scaled
• Lead technical discovery sessions to understand customer objectives, workflows, operational requirements, and implementation needs
• Design and present solution recommendations, demos, and workflow walkthroughs for both technical and non-technical audiences
• Validate platform setup, integrations, and implementation requirements to reduce onboarding friction and improve activation readiness
• Own end-to-end onboarding execution for new customers and agency cohorts, from post-sale handoff through first live workflows
• Configure and implement Smartly workflows, providing hands‑on guidance and practical training to agency teams and customers
• Drive time-to-first-value by proactively identifying and removing blockers throughout onboarding and activation
• Collaborate with Customer Success, Sales, Product, Engineering, and Agency Activation teams to deliver a consistent and scalable customer experience
• Support customers as they expand platform usage through workflow guidance, best practices, and technical consultation
• Provide structured customer feedback to Product and Engineering teams to improve onboarding experiences, activation outcomes, and platform scalability

• Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Onboarding, Implementation Consulting, or a similar customer‑facing technical role
• Experience supporting pre‑sales, post‑sales, or full customer lifecycle engagements
• Ability to conduct structured discovery and translate business requirements into practical technical solutions
• Strong presentation, demo, and communication skills with the ability to engage both technical and business stakeholders
• Experience delivering onboarding programs, implementation projects, or workflow‑based customer training
• Strong problem‑solving skills and a customer‑focused approach to driving outcomes
• Ability to manage multiple customer engagements simultaneously while maintaining quality and execution speed
• Technical aptitude and the ability to learn complex platforms and explain technical concepts in clear, accessible ways
• Comfortable discussing integrations, workflows, platform configuration, and operational processes
• Experience working with enterprise customers, agencies, advertising technology, or digital marketing platforms is a plus

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more…

The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick…