SMB Solutions Engineer

WHY BOX NEEDS YOU

The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer-centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross company deployments.

You also act as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions  you want to tinker, whiteboard, brainstorm and figure out how things work? Our highest performers develop deep knowledge of the Box platform, and are capable of leading presentations related to the Box security story, technical architecture and product configuration.

This role is based in the NYC office, supporting clients in the North East region- to expand our footprint and break into new accounts. Are you curious, passionate about problem-solving and love working with leading-edge technology? Then we want to talk to you.

WHAT YOU’LL DO

• You research, explore and identify customer business problems; you ‘ l l think like a builder and experiment, iterate, and refine to make every customer experience exceptional
• Work daily with the S mall Medium Business S ales Team to drive new revenue
• Lead technical discussions and product presentations to everyone from a CEO to an IT admin
• Lead demos across the Box suite of offerings (Box AI, Box Web, Mobile, Relay, Governance, Platform and custom API-based apps)
• Become a Box product and industry expert, rapidly learning t he Cloud Content Management and Box model
• Be the voice of the customer – interface directly with our product team based on customer feature requests

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 4 y ear degree or equivalent work experience required
• 3 years of relevant sales, technical, or customer facing experience, ideally within a SaaS and/or ECM environment
• You ‘ r e AI-curious and technically fluent; comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences
• Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
• Experience leading strategic and complex customer engagements
• Consistent over-achievement in past experiences
• Technically adept with experience in web technologies and API’s

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.

Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.

Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this…