Expert Solutions Consultant - Mobile

Position Summary

Adobe is looking for an Expert Solution Consultant who has deep expertise in mobile. The role supports mobile and conversational engagement opportunities as the primary technical pre‑sales SME for Adobe Journey Optimizer and Adobe Experience Platform (AEP). It involves working with enterprise brands accelerating investments in RCS, Whats App, SMS, and AI‑powered mobile engagement and translating platform capability into compelling messaging stories.

This role combines mobile communication technology expertise with pre‑sales responsibilities, working closely with Account Executives, Sales Specialists, the pre‑sales solution consulting team, and customer partners to grow the sales pipeline, accelerate opportunity progress, and position Adobe as a leading platform for enterprise mobile customer engagement.

• Lead as the mobile and messaging SME, supporting the field in active sales cycles from discovery to technical demos to prove out Adobe technology.
• Lead and deliver technical discovery sessions, executive briefings, product demonstrations, and workshop engagements focused on mobile engagement, AJO messaging channels, and conversational experience building.
• Build and deliver customized demo narratives that highlight AJO's mobile messaging options (rich communication services, Whats App, traditional text and multimedia messaging, in‑app, push) and connect them to customer‑specific use cases across industries.
• Partner with the broader solution consulting team to ensure consistent, high‑quality positioning of Adobe's mobile and messaging capabilities in all prioritized customer‑facing engagements.
• Provide RFP support when mobile messaging is a primary or adjacent capability.
• Bring practitioner‑level knowledge of the business messaging ecosystem: RCS, Whats App Business integration, SMS/MMS, conversational AI, mobile‑first customer lifecycle orchestration.
• Maintain current understanding of messaging compliance and governance requirements (TCPA, GDPR, carrier policies, consent frameworks, opt‑in/opt‑out guidelines) and advise customers on operationalizing compliant messaging programs.
• Serve as an internal advisor on messaging, framing mobile engagement investment, and articulating Adobe's differentiated position.
• Contribute to messaging use‑case libraries, industry playbooks, and journey orchestration examples for use in customer engagements.
• Produce and maintain field‑ready materials including mobile use‑case libraries, industry‑specific playbooks, and demo readiness.
• Contribute to bi‑weekly readiness communications summarizing new messaging capabilities, demo updates, and field mentorship aligned to AJO and AEP releases in coordination with product marketing and product teams.
• Act as key field voice for AJO mobile and messaging capabilities, providing structured, customer‑grounded feedback to Product and Engineering on mobile channel gaps, competition, and feature prioritization.
• Participate in product management and product marketing committee syncs, bug bashes, and QA cycles to validate mobile feature readiness before field rollout.
• Maintain feature readiness cards for key AJO mobile capabilities, including positioning mentorship, demo instructions, technical requirements, known issues.
• Collaborate with sales, expert, and product leadership to track adoption maturity, common customer questions, and enablement gaps, continuously optimizing field readiness for mobile and messaging motions.

• 6–10+ years of experience in Solution Consulting, Pre‑Sales Engineering, Enterprise Architecture, or a closely related technical customer‑facing role.
• Deep practitioner‑level expertise in business messaging: RCS, Whats App Business API, SMS/MMS, mobile push, and in‑app messaging with direct experience operationalizing enterprise messaging programs.
• Working knowledge of Adobe Journey Optimizer mobile channels and Adobe Experience Platform or demonstrated ability to rapidly develop that expertise.
• Proven track record delivering executive‑level technical pre‑sales engagements including discovery, demos, workshops, and solution design discussions in complex enterprise sales cycles.
• E…