Senior Manager, Implementation; IT Products

Senior Manager, Implementation (IT Products)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, IT Implementations to lead a team of 25+ members and drive the successful delivery of IT solutions across Rippling’s client base.

You will own the post-sales delivery strategy, driving successful customer onboarding and the implementation of Rippling’s IT product offerings (Identity and Access Management, Device Management, Inventory Management, Third Party IdP). You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations.

The ideal candidate for this role has a track record of managing high-performing professional services or client-facing implementation teams. This leader has a proven track record of managing managers building processes and systems, driving operational rigor, and a passion for operational excellence and customer impact. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

• Direct and mentor a global team of managers, team leads and specialists fostering accountability, continuous professional development, and execution excellence
• Own the strategy and execution of IT SaaS product implementations from client kickoff through go-live
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
• Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
• Develop, monitor, and manage key performance metrics
• Build, maintain, and execute quarterly plans aligned with business objectives.
• Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients.
• Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
• Drive adoption of best practices in project management, change management, and client communication.
• Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services

• You have 10+ years of professional experience in Professional Services, Customer Onboarding, or Technical Delivery leadership within a fast-paced SaaS or tech-consulting organization.
• At least 2 years of experience leading and developing people managers within a customer-facing organization.
• Proven track record in hiring and overseeing distributed global teams
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
• A data-driven approach to developing, tracking and optimizing performance metrics
• Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and…