Legal Tech and Operations Manager

Legal Tech & Operations Manager

Reporting to Senior Counsel, the Legal Tech & Operations Manager will be responsible for transforming how the Legal function operates as Justworks scales.

The mission of this role is to increase the leverage, scalability, and effectiveness of the Legal function by designing and implementing systems, workflows, and knowledge infrastructure that enable legal work to be performed more efficiently, consistently, and at greater scale.

The right candidate will combine deep technical and AI fluency with skills in legal operations, program and project management, and systems thinking — using those capabilities to redesign how legal work gets done so that AI and well‑engineered systems carry the repetitive work and our attorneys can focus on judgment, strategy, and edge cases.

• Deeply learn how the Legal team operates across every sub‑function — including the matter types, playbooks, jurisdictions, and stakeholders that drive our volume — and use that fluency to continuously identify friction, duplication, and risk that others have learned to live with.
• Coordinate and operationalize the Legal function's transformation roadmap in partnership with Legal leadership: maintain a prioritized portfolio of initiatives, sequence the work against dependencies and capacity, and ensure every initiative has a clear objective, owner, measurement plan, and appropriate guardrails.
• Drive projects end to end — from intake and scoping through kickoff, rollout, adoption, and post‑launch iteration — including stakeholder engagement, training, change management, and coordination with cross‑functional partners.
• Lead or support, as appropriate, the evaluation, selection, configuration, and rollout of AI tools and legal technology solutions that automate routine work, improve decision‑making, and increase attorney leverage.
• Partner with attorneys to create structured playbooks, prompts, knowledge bases, and decision frameworks, and escalation rules that AI tools can apply consistently and safely.
• Build and continuously improve the operating infrastructure of a modern legal function — including matter intake and triage, knowledge management, spend tracking and forecasting, outside counsel management, compliance calendars, and leadership reporting.
• Build self‑service legal knowledge and guidance systems that enable internal teams to quickly resolve routine questions while ensuring appropriate escalation paths for higher‑risk or novel issues.
• Build the reporting framework used to evaluate Legal's performance, capacity, efficiency, business impact, and risk trends.
• Establish the documentation, runbooks, and operational standards that make every system we build understandable, auditable, and maintainable over time.
• Perform other related duties as assigned.

Builder's Mindset — when you see a manual, repetitive process, your first instinct is to map it, decompose it, and rebuild it as a system. You ship prototypes, not slide decks about prototypes.

Initiative and Motivation — you identify what needs to be done and do it before being asked. You read the workflow inventory, participate in team meetings, watch where bottlenecks are happening, and bring forward proposals with a recommendation and a measurement plan.

Technical and AI Fluency — you are deeply comfortable with AI tools and stay on the leading edge of what's possible. You can pick up a new tool quickly, write effective prompts and playbooks, evaluate model outputs critically, and reason about how systems integrate (APIs, MCP servers, webhooks, integrations between platforms). You translate emerging technologies into practical, scalable, well‑governed solutions that improve how legal work gets done.

Judgment and Risk Awareness — you understand that in Legal, the wrong AI output may not just be a bug, but a potential risk. You design for human review where it matters, escalation paths that work, and measurement that includes a guardrail metric, not just a productivity metric.

Teamwork and Communication — putting our collective best together through documentation, collaboration, relationship‑building, listening, empathy, and…