Desktop Support Specialist

Program:
Central | 115 East 13th Street, New York, NY 10003

Your role as a Desktop Support Specialist is key to ensuring that our users have access to systems that are up-to-date and working effectively. You’ll deliver support for problems reported to the Help Desk Ticketing System for desktop computers, laptops, peripherals, and mobile devices. And you’ll work independently and manage/prioritize multiple tasks.

• Receiving and documenting requests for support.
• Configuring new desktops, routers, modems, and similar devices.
• Performing regular preventive maintenance and inventory of company assets.
• Updating computer operating systems and other important software.
• Providing suggestions on appropriate training for staff.
• Traveling to our sites in the New York City metropolitan area, Suffolk County, New Jersey, and Philadelphia if necessary.

• Bachelor's degree or equivalent experience and skills.
• A minimum of two years’ experience supporting end users.
• Commitment to outstanding customer service.
• Patience to interact calmly and respectfully with users who may have limited computer knowledge.
• In-depth knowledge of Microsoft applications.
• Strong communication skills, both oral and written.
• Strong analytical skills, with the ability to work well under pressure.

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !