Customer Enablement & Engagement Manager

The Opportunity

Adobe is partnering with business organizations to transform creativity and productivity across the enterprise in the era of AI. As an Enterprise Customer Enablement & Engagement Manager, you will develop AI-powered customer programs that accelerate activation, deepen adoption, and support retention. You bring a strong mix of customer lifecycle expertise, data driven judgment, and program leadership. If you’re motivated by the opportunity to elevate our Enterprise Customer voice and be on the cutting edge of AI driven customer programs, join our Solutions Enablement team in a role that puts you at the forefront of Adobe’s next wave of innovation.

• Develop Customer Programs: Build the direction of dynamic enterprise customer engagement programs across audience groups and solutions that evolve based on customer signals.
• Drive Customer Enablement: Coordinate the delivery of training and enablement tools, technical documentation, and resources for customers on Adobe Experience League.
• Produce AI Focused Insights: Leverage AI to identify activation risk and adoption gaps to prioritize high-impact customer cohorts and programs that translate to scalable metrics and assets.
• Champion Customer Outcomes: Identify lighthouse customers, co-develop reference stories, and ensure practical impact through real workflows and results.
• Align with Cross Functional Teams: Collaborate with customer success, sales, GTM, marketing, and product teams to ensure engagement experiences support solution value realization and expansion pathways.
• Strengthen Solution Roadmap with Customer Voice: Surface customer feedback for new capabilities, integrations, and roadmap investments to unlock deeper solution potential for customers.

• 10+ years of customer marketing experience in creativity or productivity business solutions, or related fields within SaaS, productivity software, or enterprise technology.
• Demonstrated capability to develop customer initiatives that encourage activation and usage.
• Strong functional understanding of AI capabilities to drive and measure customer programs.
• Proven communication and presentation skills, with the ability to translate technical innovation into business value.
• Strong cross-functional leadership skills and experience partnering with customer facing and marketing teams.
• Willing and able to travel nationally and internationally up to 30% of the time.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $145,400 -- $261,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $180,300 - $261,150. In New York, the pay range for this position is $180,300 - $261,150.

For sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

California: Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado: If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.