Senior Manager, Intelligence & Insights

Job Summary

Senior Manager, Intelligence & Insights – New York (Hybrid – 3 days in office). This role will develop and deliver decision‑grade intelligence for Storyful’s clients, translating complex online conversations, media narratives, and reputational signals into clear strategic guidance for communications and business leaders.

Research & Insights Management

• Develop expertise across Storyful’s intelligence methodologies, proprietary tools, and evolving research approaches.
• Apply strategic thinking and investigative problem‑solving to uncover patterns, narratives, and reputational dynamics across digital ecosystems.
• Design bespoke research approaches and methodologies tailored to complex client and stakeholder questions.
• Translate client priorities and business challenges into clear research objectives, investigative frameworks, and strategic intelligence outputs.
• Serve as a quality lead across client deliverables, ensuring outputs are rigorous, strategically relevant, and aligned with Storyful standards.
• Manage the lifecycle of client engagements, coordinating internal teams and maintaining oversight of project delivery and output quality.
• Conduct investigative and narrative‑led research across social and digital media, online communities, influencer ecosystems, news environments, and broader cultural discourse.
• Identify narrative momentum, reputational exposure, influence dynamics, stakeholder behavior, and emerging risks within fast‑moving information environments.

Client Engagement & Strategic Partnership

• Support client growth and strategic partnership development alongside commercial and leadership teams.
• Build deep understanding of client priorities, communications strategies, and reputational landscapes.
• Translate research, narrative analysis, and digital intelligence into actionable strategic guidance and decision‑grade recommendations for clients.
• Lead client presentations, strategic briefings, and working sessions across engagements.
• Serve as a trusted partner to clients, building strong collaborative relationships across programs and engagements.
• Help clients navigate ambiguity, emerging risks, and evolving narrative environments with confidence and strategic clarity.

Innovation & Thought Leadership

• Collaborate with team leadership to evolve Storyful’s intelligence methodologies, research approaches, and strategic frameworks.
• Work with product teams to drive tool development and innovation.
• Build and maintain expertise across relevant industries, emerging narratives, platform shifts, and reputational dynamics.
• Serve as a subject‑matter expert supporting thought leadership, marketing initiatives, and pre‑sales engagements, including contributing to blogs, newsletters, and strategic content.

• 5–8 years of experience in research, intelligence, communications strategy, media intelligence, consultancy, digital strategy, or related insight‑driven environments.
• Experience using digital monitoring, research, and intelligence platforms such as Brandwatch, Zignal, Meltwater, Net Base Quid, Talkwalker, Buzz Sumo, or similar tools.
• Familiarity with AI‑enhanced research workflows and emerging intelligence tools is a plus.
• Strong qualitative research and analytical capabilities, including the ability to synthesize insights across disparate digital, cultural, media, and behavioral signals.
• Strong intellectual curiosity and interest in digital culture, online communities, media ecosystems, reputation, influence, and emerging technologies.
• Deep interest in media, communications, digital culture, influence ecosystems, online communities, and the evolving relationship between technology, information, and public trust.
• Experience delivering strategic insights and recommendations for communications, reputation, marketing, policy, media, or business decision‑making contexts.
• Exceptional written, verbal, and storytelling skills, with the ability to structure complex findings into clear, compelling, and decision‑relevant narratives.
• Strong client relationship and stakeholder management skills, including experience navigating complex or evolving client requests with professionalism and strategic…