UX Researcher

Role Overview

Brigit is on a mission to help everyday Americans build financial stability—helping members manage cash flow, avoid fees, build credit, and take control of their financial lives. At Brigit, data plays a critical role in ensuring we build products that truly support financial stability.

In this role, you will uncover insights about how members manage money, navigate financial stress, and use our products in their daily lives. Your work will directly inform product strategy and design decisions, helping teams build experiences that are intuitive, supportive, and impactful.

This role will be based in our NYC office 2-3x a week.

• Conduct research to better understand our users, their needs, and their experiences.
• Partner with Product Design, Product, Data, and Engineering to help guide product decisions.
• Turn research findings into clear, actionable insights.
• Share insights in simple, useful ways through readouts, summaries, and other research materials.
• Build and maintain research resources so teams can easily find and use past learnings.
• Look for ways to improve and scale research practices, tools, and processes.
• Champion a user‑centered approach by bringing empathy and evidence into the product development process.

• 4+ years of experience conducting UX or product research in a product organization.
• Experience running a variety of qualitative research methods (usability testing, moderated and unmoderated studies).
• Ability to synthesize complex findings into clear, actionable insights that influence product decisions.
• Experience partnering with product managers, designers, and engineers in fast‑moving product teams.
• Strong storytelling and communication skills, with the ability to present insights to both design and non‑design audiences.
• A collaborative mindset and curiosity about how people manage money and navigate financial challenges.
• Experience building research repositories or insight libraries.
• Familiarity with tools such as User Testing, Maze, Dovetail, or similar research platforms.

The anticipated annual base salary for this position is $120,000 - $150,000. This range does not include any other compensation components or other benefits for which an individual may be eligible.

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.

• For information on our data privacy policies, see Brigit California Personnel Privacy Policy.
• Brigit uses E‑Verify for employment authorization. See the E‑Verify and Department of Justice websites for more details.