Engagement Manager

Location

New York City;
Remote USA;
Salt Lake City

Full time

Hybrid

Solutions Delivery

• Estimated Base Salary $100K -- $130K
  • Offers Equity
• This salary range represents base salary only and does not include equity, commissions, bonuses, or benefits, which may be offered in addition to base compensation.
• In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Scrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future---where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.

As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more—working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.

With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands—including Fortune 500 companies like Lenovo, category‑defining brands like Skims, and breakout startups like Clerk—use the platform.

This role sits at the center of how Scrunch turns customers into long-term partners. The Engagement Manager will lead onboarding, pilots, and overall activation coordination for enterprise accounts—driving execution, presenting to senior leadership, and building the engagement infrastructure that lets this function scale. This is the first hire in this role, which means you won't inherit a playbook—you'll create it. We need someone who can deliver in a Fortune 500 boardroom today, help design the processes the team runs on tomorrow, and bring the drive and judgment to get both right from day one.

• Applicants must reside in one of the following states:
  Arizona, California, Colorado, Florida, Illinois, Indiana, Massachusetts, Maryland, Michigan, Missouri, Minnesota, New Hampshire, New Jersey, New York, Ohio, Texas, Utah
• We are unable to hire outside of these states at this time.
• If you are based in New York, this role will be considered Hybrid, 3x/week in‑office with flexibility.

• Own the full engagement lifecycle—from pilot scoping through POC delivery, onboarding, platform activation, and executive business review. You drive engagements to clear outcomes: expansion, renewal, or a candid conversation about fit.
• Present to C‑suite and senior marketing leadership at enterprise brands. Translate AI search visibility data into business outcomes, field tough questions about methodology, and hold your own when the room pushes back. Kickoffs, mid‑pilot check‑ins, QBRs, and board‑ready ROI readouts are all in your wheelhouse.
• Drive onboarding and activation. A signed deal means nothing if the customer never gets to value. You'll make sure the right stakeholders are trained, the platform is configured for their use case, and the team is actively using Scrunch. You'll spot stalled activations and risk early and intervene before they become problems.
• Build repeatable engagement frameworks, onboarding playbooks, milestone templates, and escalation paths. This function doesn't have a playbook yet—you're writing it.
• Bridge pre‑sales and post‑sales. Work closely with Solutions Engineering, Account Executives, Customer Success, and Product. Feed insights from live engagements back into how we sell, build, and position the product.
• Create supporting content when it counts—kickoff decks, executive summaries, Q  frameworks—but the emphasis is on execution, not production.

• Have 4 years in engagement management, professional services, solutions…