Senior Vice President, AI & Technology Programs

SVP, AI & Technology Programs

Do you enjoy helping teams rethink how work gets done? Are you energized by guiding organizations through change, facilitating complex conversations and helping people adopt new ways of working through AI and emerging technologies? As a SVP, AI & Technology Programs at Zeno, you will play a key role in accelerating AI adoption and business transformation across the agency. Working closely with the Head of AI & Innovation, practice leaders and client teams, you will help identify opportunities where AI can create meaningful impact, design solutions that fit real-world workflows and lead programs that drive lasting change.

This is an opportunity for a strategic and hands-on leader to shape how AI is adopted across the organization, build internal capabilities and help define the future of AI-enabled communications and client service.

• Lead workflow transformation programs across Zeno’s offices, helping teams identify opportunities to improve how work gets done through AI, automation and emerging technologies.
• Facilitate working sessions with teams and stakeholders to map workflows, identify opportunities for improvement and drive alignment around solutions, ownership and implementation plans.
• Design and deliver training programs, workshops and best practices that help employees build confidence, strengthen capabilities and adopt AI-powered ways of working.
• Evaluate AI tools, platforms and vendor solutions, providing recommendations based on business needs, workflow impact and long-term organizational value.
• Monitor AI adoption, identify barriers and refine programs that drive lasting behavioral change and measurable outcomes.
• Support client teams in AI-related conversations, helping navigate usage standards, implementation considerations and opportunities to enhance client work through AI-enabled solutions.
• Ensure AI tools and workflows align with company policies, responsible AI practices and data privacy requirements while partnering with sister agencies on shared initiatives and learning opportunities.

• 15+ years of experience in technology, operations, consulting, organizational transformation or related fields, including experience leading AI, automation or digital transformation initiatives.
• Proven success facilitating workshops and leading large-scale business transformation initiatives across cross‑functional teams.
• Exceptional communication and presentation skills, with the ability to translate complex technologies into clear, actionable recommendations that build confidence and trust.
• Experience engaging with practitioners, client teams and senior leaders, adapting communication styles to meet the needs of different audiences.
• Strong understanding of AI tools and their practical applications within business environments, with the ability to evaluate solutions based on workflow impact and organizational needs.
• Experience assessing technology solutions and making recommendations regarding implementation, adoption and change management.
• Demonstrated ability to drive alignment, maintain momentum and deliver results across complex initiatives.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholder groups.
• Understanding of communications, marketing, media or professional services environments and the realities of client‑service organizations.
• Curious, collaborative mindset with a passion for learning, problem solving and helping teams embrace new ways of working.
• Commitment to responsible AI adoption and creating meaningful business impact through technology.

• Background in change management, organizational development or business transformation.
• Experience designing and delivering training programs across large organizations.
• Familiarity with AI governance, responsible AI frameworks and emerging industry best practices.
• Experience evaluating and selecting technology platforms for organization‑wide deployment.
• Prior experience within public relations, communications, advertising, marketing or related agency environments.

$160,000 to $235,000 USD. Compensation also…