Senior Implementation Manager

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

About the team

Implementation Managers (IMs) are the owners and leads of client implementations ing as the primary point of contact from Sales handoff through go‑live, IMs combine rigorous project management with a consultative approach to guide financial institutions, banks, and fintechs of all segments (enterprise, mid‑market, etc) through one of the most critical phases of their lifecycle with Alloy.

Our implementations are complex. Average timelines run 6–12 months, with enterprise and multi‑phase engagements running longer. Clients are sophisticated, stakes are high, and the technical surface area is broad. Success in this role requires the ability to bring clarity and structure to ambiguous situations, earn trust with senior stakeholders, and keep multiple work streams moving simultaneously, without losing sight of the bigger picture.

This role sits within the Technical Solutions organization and works closely with Solutions Architects, Account Executives, Customer Success Managers, Technical Account Managers, and Product & Engineering.

Alloy operates in a hybrid‑work environment. We look to foster collaboration and community by having our local employees onsite three times a week, and remote employees onsite once a quarter.

• Own client implementations end‑to‑end, driving clients to successful, on‑time go‑live across an average 4–12 month engagement cycle
• Build and maintain tailored project plans, keeping all stakeholders aligned on timelines, milestones, risks, and next steps
• Lead all client‑facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow‑through
• Partner with Solutions Architects to translate client use cases into best‑practice implementations, taking on tactical work as appropriate
• Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest
• Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing work streams and resolving conflicts before they surface
• Conduct thorough discovery during Sales handoff to validate requirements and identify risks early
• Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward
• Maintain working knowledge of Alloy's platform to provide clients with product guidance and data provider enablement
• Keep project records current and accurate across Rocketlane and Salesforce
• Continuously identify opportunities to improve the implementation process and contribute to internal and client‑facing documentation
• Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a‑5p hours)

The ideal candidate has a track record of leading complex, long‑cycle implementations – including at the enterprise level – bringing the structured project management discipline to keep things moving and the consultative instincts to build genuine trust with senior stakeholders.

• 4+ years in an implementation management, technical project management, or professional services role, preferably with direct ownership of enterprise customer engagements
• Demonstrated ability to manage multiple complex projects simultaneously without sacrificing quality or communication
• Strong executive presence: comfortable leading rooms of senior stakeholders, pushing back with confidence, and inspiring trust through structured, consultative engagement
• Experience working over long engagement cycles (6+ months), navigating multi‑stakeholder environments and evolving scope
• Comfort operating at the intersection of business and technology: able to follow technical…