Technical Support Specialist

Founded in 2020, Regal is the AI Agent Platform that provides tools to transform customer communications with AI Agents. Based in Manhattan, we are backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
• Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers as the growth of the business demands

• 0–1 year(s) of experience in a technical support role or internship, or a recent graduate with a technical degree
• Previous experience or exposure with two or more of the following: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Basic Programming (HTML, etc.)
• Experience identifying collaboration and escalation resources in a fast‑paced environment
• Experience providing the right level of context when partnering with others to resolve customer issues
• Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

• Medical, Dental, and Vision plans – 80% covered by the company
• Flexible PTO and 11 paid holidays per year
• Subsidized Class Pass membership
• 401(k) plan
• Paid parental leave
• Pre‑tax commuter benefits
• In‑office breakfast and snacks daily
• Happy hours, team outings, and annual off‑sites
• Complete laptop workstation

$60,000 - $80,000 a year

This position is only available in New York City (HQ – Midtown). Hybrid roles require office presence on Tuesday, Wednesday, Thursday, and optional office on Monday/Friday.

* If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!