Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Trust & Security – Consumer & Community Banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Champion the user perspective while collaborating with Product Managers and Engineers to shape roadmaps, define requirements, and facilitate seamless handoff to engineering teams.

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven track record in product design, consistently championing the user perspective while collaborating with Product Managers and Engineers to shape roadmaps, define requirements, and facilitate seamless handoff to engineering teams.
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

• Experience with FIDO2 credentials, authentication, and identity management.
• History of successfully shipping multiple digital products, with a portfolio that reflects it.
• Self‑directed, with the ability to plan, structure, and execute work to high standards of quality. Skilled in reviewing requirements, estimating deliverables, organizing tasks and milestones, and proactively updating progress.
• Recognized for connecting people, ideas, and technology to identify and solve the right problems, fostering collaboration and innovation across cross‑functional teams.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial…