Automation Support Associate

Company Overview

Onyx Odds is a fast-growing prediction platform transforming how people interact with sports, crypto, and real-world events. Founded by a Harvard graduate with experience at Jane Street and backed by a team with backgrounds in sports gaming, technology, finance, consulting, and consumer products, Onyx is building the future by making markets more accessible, intuitive, and engaging.

Based in the No

Ho area of Manhattan, Onyx has seen significant growth in user activity and community engagement, driving continued expansion across its product, engineering, operations, and go-to-market teams.

We're looking for a Support Automation Associate to help improve and scale our customer focused operations. You'll work closely with our Customer Success, Product, and Engineering teams to build and maintain tools, workflows, and processes that support our users. We're looking for someone who enjoys solving problems, taking ownership, and helping create an assistance experience that grows alongside the business in a fast-moving, regulated consumer environment.

• Build, maintain, and iterate chatbot support and additional automation tools
• Develop a roadmap for future support automation tied to user growth, product launches, and compliance requirements
• Develop, monitor, and refine KPIs to improve chatbot and automation performance
• Work across departments (Engineering, Product, Regulatory/Compliance, etc.) to align support functions with business, technical, and regulatory requirements

• 2–4+ years of experience managing chatbot platforms, AI support tooling, or digital customer success experience
• Hands‑on experience with Intercom or a comparable customer engagement platform
• Working knowledge of NLP, ML, and AI‑driven support technologies
• Ability to operate independently, communicate cross functionally, and move fast in a startup environment

• Experience in a regulated consumer space (fintech, sports gaming, crypto)
• Prior startup experience (Series A–C environment)

• Compensation: 90k-170k
• Strong benefits package
• Competitive equity package
• Visa Sponsorship:
  We are unable to offer employment visa sponsorship for this position.

Onyx Odds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.