Director Business Systems Analysis Quote-to-Cash

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• Extensive experience in Quote-to-Cash (Q2C), Revenue Operations, Business Systems, or enterprise CRM platform leadership
• Strong leadership and people management capabilities with a demonstrated ability to develop and mentor high‑performing teams
• Deep hands‑on knowledge of Salesforce as the core platform supporting Quote‑to‑Cash processes
• Proven expertise with Conga solutions including CPQ, document generation, and revenue automation tools
• Strong understanding of contract lifecycle management (CLM), order management, and enterprise integrations with ERP, billing, and commissions systems
• Excellent stakeholder management, communication, and facilitation skills across technical and business audiences
• Strong UX/UI sensibility with the ability to design intuitive, user‑centered enterprise workflows
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI‑related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent experience
• MBA or advanced degree in a related field preferred
• Relevant Salesforce certifications such as Administrator, Sales Cloud Consultant, or Platform App Builder preferred

Lead the end‑to‑end design, delivery, and operation of the Quote‑to‑Cash platform to enable scalable, efficient, and user‑centered revenue processes

• Lead, mentor, and develop a team of Business Analysts and platform professionals, establishing priorities and operating rhythms that support consistent delivery
• Own the Quote‑to‑Cash roadmap and delivery lifecycle from discovery through production release, ensuring alignment with business strategy and measurable outcomes
• Serve as the primary owner of the Salesforce‑based Quote‑to‑Cash ecosystem, including product configuration, pricing, quoting, approvals, and order management workflows
• Oversee Conga solutions and ensure pricing logic, product catalogs, and discounting rules align with Finance and Product policies
• Manage contract lifecycle management capabilities while partnering with Legal and Sales Operations to streamline contract workflows and improve cycle time
• Lead order management processes and define integration strategies across ERP, commissions, fulfillment, billing, and related enterprise systems
• Champion a user‑centered design approach in partnership with UX/UI teams to deliver intuitive workflows while balancing compliance requirements
• Identify and implement AI‑enabled solutions and act as a key partner across cross‑functional stakeholders to drive alignment, decision‑making, and resolution of complex issues

Our Business Systems team leads the strategy and execution of enterprise platforms that power Moody’s revenue lifecycle. The team partners with Finance, Sales, Legal, Product, and Technology stakeholders to deliver scalable, integrated…