IT Specialist; Tier 2

Insight Global is seeking an experienced IT Specialist (Tier 2/3) to support a leading asset management firm in New York. This individual will act as the point person for all internal IT needs, working closely with an outsourced IT provider to support day-to-day operations, troubleshoot issues, and maintain overall system performance.

This is a high-impact, team-of-1 role, ideal for someone who is hands-on, autonomous, and comfortable owning IT support across infrastructure, systems, and end-user support.

• Serve as the primary IT support contact for all employees, resolving hardware, software, and system-related issues
• Provide Tier 2/3 troubleshooting and escape issues as needed to external IT/NOC partners
• Manage and track hardware inventory, software licenses, and lifecycle planning
• Coordinate and support user setup, onboarding, and access management (Service Now/GetIT systems)
• Configure and deploy new hardware and user environments
• Partner with outsourced IT provider to monitor system performance and reporting
• Oversee onsite technical resources and ensure proper support for end users
• Conduct network access reviews and entitlement audits on a regular basis
• Participate in disaster recovery testing and planning efforts
• Assist with additional IT projects and initiatives as needed

• 7+ years of experience in IT support, systems administration, or infrastructure support
• Experience working in a Tier 2 or Tier 3 support environment
• Strong troubleshooting skills across hardware, software, and network issues
• Experience working with ticketing systems (Service Now or similar)
• Solid understanding of network design and implementation
• Ability to work independently and manage multiple priorities