AI Solutions Engineer - Recent Grad

Overview

Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows.

We’re looking for a motivated and analytically-minded AI Solutions Engineer to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by providing high-quality support, troubleshooting workflows, and driving continuous improvements across our support experience. This is a unique opportunity to work directly with users, grow your technical skills, and make a meaningful impact at a fast-growing AI company.

As a AI Solutions Engineer, you’ll become an expert on Cassidy’s platform, users, and use cases. You  act as a true partner to our customers — diagnosing issues, modeling solutions, and enabling them to build powerful AI workflows. You’ll also help identify product improvements based on real-world usage and collaborate closely with our engineering and product teams.

This role is perfect for a recent college graduate who’s hungry to break into tech, excited to work on the cutting edge of AI, and eager to learn and grow quickly.

• Become a Cassidy Expert
  Master our platform capabilities, best practices, and customer workflows.
• Support Customer Success
  Provide hands-on technical support via email and other channels. Troubleshoot user workflows, identify root causes, and offer actionable solutions. Distinguish between user errors and true platform bugs, escalating where needed.
• Educate and Empower Users
  Build sample workflows and models to illustrate concepts and solve problems. Teach users best practices to help them become self-sufficient.
• Drive Internal Improvements
  Analyze trends in support cases and suggest improvements to documentation and processes. Help optimize internal tools and resources to scale the support function. Work closely with Product, Engineering, and Customer Success to champion user needs and feedback.

• A high-achieving recent graduate excited to launch your tech career.
• Motivated, resourceful, and energized by solving complex problems.
• Comfortable operating in ambiguity and learning fast in a dynamic environment.
• Exceptional written and verbal communicator — you can explain technical topics clearly and concisely.
• Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects).
• Passionate about customer success and building real solutions.
• Willing to work from our NYC office (this is an in-person role).
• Competitive pay
• Unlimited PTO
• Medical and dental insurance
• Significant equity in a well-capitalized company
• High-transparency, high-autonomy team environment
• Opportunity for fast career growth as Cassidy continues to scale