Corporate Vice President - Enterprise Release Manager - Agent and Field Technology

Location & Designation

Hybrid – 3 days per week.

New York Life is looking for an experienced technology leader to serve as Corporate Vice President (CVP), Enterprise Release Manager for Agent and Field Technology. The CVP will plan, govern, and execute the enterprise release calendar for field‑facing applications, ensuring releases are predictable, low‑risk, compliant, and aligned to business, agent, and field experience priorities.

• Own and operate the Enterprise Release Calendar across Foundational business Value Streams, Data, Cyber and ETS related change.
• Lead enterprise release planning, dependency management, and execution across multiple value streams.
• Partner closely with Quality Engineering to provide evidence‑based release readiness (e.g., regression results, performance testing) to support post‑release stability.
• Partner with Service Now Change Management and CAB to ensure compliant, well‑documented, and risk‑managed releases.
• Establish standardized release readiness, go/no‑go, and risk assessment processes.
• Ensure agent experience, training readiness, and operational preparedness are central to release planning.
• Provide executive‑level transparency into release readiness, risk posture, and business impact.
• Drive continuous improvement by reducing release‑related incidents, rollbacks, and emergency changes.
• Build and lead an enterprise release management capability aligned to New York Life’s operating model.

Consistent adherence to the enterprise release calendar with limited late changes or deferrals.

Measurable reduction in release‑related production incidents, rollbacks, and emergency changes impacting the Field.

Improved release predictability, demonstrated by faster stabilization and fewer post‑release defects.

Increased confidence from Agent, Business, and Technology leaders in release readiness and transparency.

Strong, effective partnership with Service Now Change Management and CAB, resulting in smoother approvals and audit readiness.

Clear executive visibility into release risk, dependencies, and business impact ahead of go/no‑go decisions.

• 12+ years of experience in technology delivery, release management, or enterprise program leadership.
• 5+ years in senior leadership roles within complex, regulated enterprises (financial services or insurance preferred).
• Demonstrated experience running calendar‑based enterprise release models.
• Strong knowledge of ITIL Change and Release Management practices and Service Now Change.
• Proven ability to communicate complex risk and tradeoffs to senior executives.
• Experience working across agent‑ or field‑facing technology domains is strongly preferred.

Salary Range: $147,500 – $211,000

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Employees may also be eligible for a discretionary annual bonus and an incentive program.

New York Life provides a full package of benefits including leave programs, adoption assistance, and student loan repayment programs. Additional benefits are available through the NYL Benefits Site.