Teir Help Desk Support

Position: Teir 2 Help Desk Support
Location: New York

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Visionet Systems Inc. provided pay range

This range is provided by Visionet Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Direct message the job poster from Visionet Systems Inc.

Sr. Manager - HR Operations @ Visionet Systems Inc. | MBA

The Onsite IT Support Engineer provides critical technical support to end-users directly at their physical locations. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues, ensuring seamless operation of IT systems and infrastructure. They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively.

Key Responsibilities

Provide direct technical support:

• Respond to service tickets and requests for technical assistance via phone, email, or in-person.
• Diagnose and resolve first-level issues related to workstations, laptops, operating systems (Windows, macOS, Linux), software applications, printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi).
• Assist with user account management and access permissions.

Hardware and software management:

• Install, configure, and upgrade computer hardware and software.
• Maintain hardware and software inventory.
• Perform preventative maintenance and repairs on IT equipment.

Network maintenance and security:

• Monitor and maintain computer networks and servers.
• Apply firewall policies and multi-factor authentication (MFA) to secure networks.
• Assist with cybersecurity incident response and educate employees on best practices.

Documentation and reporting:

• Log and track support requests using a problem management database.
• Maintain accurate records of issues and resolutions.
• Prepare and submit regular reports on IT support activities.

Training and user education:

• Provide one-on-one and group training to users on hardware, software, and IT policies.
• Develop and update training materials and knowledge base articles.

Teamwork and collaboration:

• Work closely with other IT team members, escalating complex issues to higher levels of support (Tier 2/3) when necessary.
• Collaborate with vendors and service providers to ensure timely resolution of issues.

Seniority level

• Seniority level Associate

Employment type

• Employment type
  
  Contract

Job function

• Job function
  
  Administrative and Information Technology
• Industries IT Services and IT Consulting

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