Business Analyst

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UNIVERSAL Technologies, LLC is seeking an experienced Business Analyst for a hybrid role in Brooklyn, NY to support business process improvement, legacy system modernization, and product development initiatives.
Active Linked In preferred. This role will serve as a liaison between business stakeholders and technical teams, translating business objectives into detailed requirements, user stories, workflows, and functional designs. The ideal candidate will possess strong requirements gathering, process analysis, documentation, and stakeholder management skills, with hands‑on experience in UAT Testing including creating UAT Test plans and test case scenarios.

Must be able to work onsite for 2 days, minimum.

UNIVERSAL Technologies, LLC is a Women‑Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems and professional services across Application Development, Business Analysis, Project Management, Cyber Security, Data Analytics, Infrastructure, and Systems Architecture. We partner with public and private sector organizations to provide highly skilled technology professionals who drive business transformation and operational excellence.

• Minimum of five (5) years of experience as a Business Analyst supporting legacy system replacement and workflow development projects.
• Proven experience eliciting, analyzing, documenting, and validating business and technical requirements from stakeholders.
• Experience translating business needs into user stories, use cases, acceptance criteria, feature documentation, and functional specifications.
• Strong experience conducting gap analyses, evaluating business processes, and identifying opportunities for operational improvement.
• Experience developing business process models, workflow diagrams, and supporting project documentation.
• Ability to facilitate Joint Application Development (JAD) sessions, stakeholder workshops, and requirements gathering meetings.
• Experience supporting Agile project teams and collaborating with business and technical stakeholders throughout the Software Development Life Cycle (SDLC).
• Ability to define test scenarios, create test plans, and coordinate User Acceptance Testing (UAT) activities.
• Strong analytical, problem‑solving, organizational, presentation, communication, and documentation skills.
• Ability to work closely with multiple subject matter experts and effectively manage competing priorities in a fast‑paced environment.
• Demonstrated ability to produce clear, concise, and comprehensive business and technical documentation.
• Self‑motivated, detail‑oriented professional with a commitment to delivering high‑quality results.
• Experience working within Pension Administration environments.
• Experience with Salesforce configuration and business process support.
• Experience working in Agile/Scrum environments.
• Product Owner experience, including backlog management, prioritization, and stakeholder engagement.

• Translate business needs into detailed requirements for technical teams, including user stories, use cases, acceptance criteria, and feature overviews.
• Collaborate with cross‑functional teams to ensure solutions align with business objectives and customer needs.
• Participate in product visioning, concept development, and strategic planning activities.
• Conduct gap analyses and recommend process improvements to increase efficiency and effectiveness.
• Develop and maintain business process models, workflows, and related documentation.
• Support project management activities including planning, testing, implementation, and deployment efforts.
• Analyze business and operational data to support decision‑making and strategic initiatives.
• Participate in client and stakeholder meetings to gather requirements and support product adoption efforts.
• Elicit, document, validate, and manage business and technical requirements throughout the project lifecycle.
• Translate requirements into detailed functional and technical designs that support solution development.
• Serve as a point of contact for product feature clarification and provide internal business analysis consultation.
• Support stakeholders in defining business objectives, business value, and priorities to effectively manage and maintain the product backlog.

UNIVERSAL Technologies is an equal opportunity employer.