IT Operations Specialist III

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high‑scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

We are seeking an IT Operations Specialist III who is a self‑starter, systems thinker, and operationally mature. You’ll act as the frontline and backbone of our IT Business Partnership and will be responsible for resolving user issues, identifying root causes, connecting related signals, proactively improving our support environment, and providing a detailed step‑by‑step solution for future reference (and automations that work on its basis).

This role requires someone with deep hands‑on expertise in Okta, Jamf, and Google Workspace, and a proven track record of independently managing enterprise endpoint fleets, identity systems, and user lifecycle tooling. The right candidate is meticulous in documenting work, attentive to workspace hygiene, and thrives under pressure while remaining approachable, empathetic, and solution‑driven.

Location: Hybrid role with an average of 1 day in‑office and by request (e.g., events, projects) – must be within a 2‑hour commute from SoHo, NY.

Department: Global IT

Reports to: IT Operations Manager

• Provide Level 1–3 support across all IT platforms with a strong focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/Intune).
• Visit the office and perform infrastructure quality checks on‑site at least once a week or on‑demand.
• Own and coordinate endpoint and peripheral procurement, imaging, deployment, inventory documentation, and lifecycle management globally.
• Proactively monitor systems, logs, and user behaviors to identify and prevent issues before they are reported.
• Document and maintain clear Open/In Progress/Completed task status in our team tools.
• Act as escalation point for IT to our stakeholders on best practices, ownership, and structured troubleshooting.
• Participate in IT projects including migrations, automation tooling, system integrations, and vendor transitions.
• Support weekly IT onboarding sessions, with a focus on automation and user‑readiness.
• Process offboarding sessions along with the hardware retrieval process, preparing to repurpose devices.
• Deliver VIP support and ensure a calm, helpful demeanor under pressure.
• Quickly reprioritize tasks and shift focus ad‑hoc in response to urgent business needs.
• Maintain tidy, functional, and documented work spaces, whether physical or digital.
• Provide cross‑functional support in collaboration with Security, Engineering, People Ops, and Office Ops.
• Apply structured thinking to analyze and connect related incidents.
• Contribute to and maintain internal documentation (SOPs, runbooks, FAQs).
• Operate within and improve existing ITIL‑aligned practices: incident, change, and problem management.
• Experience with Google Meet hardware (setup, troubleshooting, and support).
• Practical experience using Gemini and/or Claude in day‑to‑day IT support and documentation.

• 5+ years of experience in a dedicated Operations role.
• Demonstrated Okta administration experience (group rules, user‑lifecycle, API‑based provisioning).
• Hands‑on Jamf Pro management, including policies, profiles, blueprints, compliance enforcement, smart groups.
• Comfortable in both Mac (primary) and Windows (secondary) environments.
• Strong working knowledge of Intune, MS365.
• Proven ownership of user lifecycle automation, account security, and asset hygiene.
• Familiarity with Atlassian Jira Service Management and Confluence.
• Strong documentation habits and ability to write SOPs and user‑friendly walkthroughs.

• User‑first, proactive…