Senior Manager, Cloud Platform Eng — AI-Driven & Secure

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Senior Manager, Software Engineering
- Cloud Platform

Location: New York, NY;
San Francisco, CA

About the Team

The Cloud Platform Engineering team builds and operates the highly available, active-active mission-critical AWS-centric infrastructure that powers Salesforce  treat the internal cloud as a product designed to maximize developer velocity through automation-first thinking and a strict "No Ticket-Ops" philosophy. We are defining the next generation of platform engineering by running a LEAN, innovative team (4-6 FTEs) that leverages AI as much as humanly possible.

By integrating AI agents directly into our Git Ops workflows and our enterprise WorkOS (Slack), we aim to build a smart, secure platform that our internal developers love.

The Shared Team DNA - While every member of our team has a distinct focus area, we are all "T-shaped" engineers who learn from one another. Regardless of your title, you must share our collective passion for:

• Customer Focus: Treating internal developers as our primary customers and prioritizing their velocity and user experience.

• Automation: Eradicating manual toil and "ticket-ops" via Git Ops and AI-augmented workflows.

• Security:
  Believing that security should be "shifted left" and built into the code, not bolted on as an afterthought.

• SRE Mindset: Engineering for failure, prioritizing self-healing systems, and maintaining a 99.999% availability standard.

• Observability: Relying on telemetry, centralized logging, and Chat Ops to proactively identify and resolve issues.

About the Role

As a Senior Manager and "Player-Coach," you are the product and technical owner for our AWS next-generation internal cloud platform. You have been the past owner/operator of an AWS Organization and understand what it takes to provide governance at scale across hundreds or thousands of accounts. In our team's operational model, while your engineering leads determine how the platform is built and validated, you determine what needs to be built.

You prioritize the strategic roadmap, own the primary relationship with our CISO and executive security stakeholders, and grow a high-performing engineering organization. You will bridge the gap between developer velocity and rigorous security, ensuring the platform meets our strictest Mission Critical and NIST 800-53 R5 compliance standards by design.

Your Impact
- Responsibilities

• Product Ownership & Strategy (Primary Focus)

  • The
    
    Roadmap:
    
    Act as the ultimate product owner for the platform. You will prioritize the roadmap (e.g., expanding to new geographic regions, supporting new computer architectures) based on customer needs and business value.

  • Stakeholder Alignment: Own the relationship with the Security organization and the CISO, ensuring our platform's automated guardrails satisfy enterprise compliance requirements seamlessly.

• People Leadership & Culture

  • Team Growth: Hire, coach, and develop a LEAN, elite team SREs, Architects, and Security Automation Engineers, providing regular feedback and career guidance.

  • Operational Culture: Instill a "No Ticket-Ops" and "Shift-Left" philosophy where all tasks-from environment provisioning to incident response-are fully automated via CI/CD pipelines.

  • Collaboration: Foster an inclusive environment that values psychological safety, post-mortem excellence, and continuous learning.

• Fin Ops & Technical…