SVP-Digital Global Onboarding Product Manager -Custody Services- Investor Services
Listed on 2026-06-26
-
IT/Tech
Business Systems/ Tech Analyst -
Business
Operations Manager, Business Systems/ Tech Analyst
SVP-Digital Global Onboarding Product Manager
-Custody Services
- Investor Services
Job Req :
Location(s):
Pune, Maharashtra, India
Job Type: Hybrid
Posted:
Jun. 10, 2026
Global Product Manager for Custody Digital Onboarding
The Custody Product Manager is a strategic position responsible for driving the core Custody product function. With a critical focus on digital transformation and data-driven insights, the role integrates traditional and innovative solutions across the Custody product lifecycle, aiming for competitive advantage and commercial outcomes. This role champions key product priorities, including digital onboarding strategy, AI-powered solutions, financial performance, innovation, controls & governance, and talent development.
Collaboration with Coverage teams, Products across Investor Services teams, Operations, and Technology is essential to jointly achieve shared business goals.
Focusing on digitization of the client onboarding experience through various intake channels, industry utilities and integration with internal applications. Significant improvement to end to end client experience, delivering simplicity and increase client satisfaction through reduction of account opening cycle times, market documentation and requirements and improvement operational efficiency. The individual will work closely with business, legal, risk and operational partners identifying and implementing product change and enhancements in line with business, efficiency, regulatory and market mandatory requirements.
Responsibilities- Manage strategic program roadmap, development, and launch as it relates to digital onboarding solutions
- Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
- Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
- Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
- Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
- Direct and oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
- Drive achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
- Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
- Lead innovation by working with external partners/alliances to develop products, manage ongoing relationships, and prepare agreements
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Responsibilities
- Strategic Product Vision & P&L Ownership: Define and lead the strategic vision for custody products, aggressively integrating digital, data, and innovation to drive P&L growth, market penetration, and sustainable competitive advantage.
- Digital & Data-Driven Innovation: Champion product differentiation and service enhancement by actively leveraging advanced data analytics, digital capabilities, and emerging…
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