On-Site Support Technician

Seeking an experienced On-Site Support Technician to serve as the primary IT support resource at one of our manufacturing facilities. This role provides full-spectrum end user support while also contributing to strategic initiatives that improve IT service delivery and address root causes of recurring issues. The ideal candidate combines strong technical troubleshooting skills with a process improvement mindset, capable of both resolving immediate issues and identifying opportunities to drive efficiency.

• Serve as the primary on-site IT contact for daily help desk and user support needs
• Troubleshoot and resolve hardware, software, and connectivity issues for PCs, laptops, printers, and mobile devices
• Perform password resets, account unlocks, and access troubleshooting
• Active Directory / Azure Entra Administration
• Set up and configure new user workstations
• Provide IT hardware support for shop floor systems as needed

• Manage endpoint configurations and deployments using Microsoft Intune
• Monitor endpoint alerts and respond to issues proactively
• Execute patch management activities to maintain system currency and security
• Monitor AV/EDR alerts and perform remediation as needed
• Perform hardware replacement of like-for-like devices

• Perform basic network troubleshooting including connectivity issues
• Execute minor network configuration updates as directed
• Assist with server and infrastructure tasks as experience allows

• Coordinate with vendors for incident resolution and hardware support
• Escalate complex issues to support resources as needed

• Identify patterns in support requests and escalate systemic issues for root cause resolution
• Contribute to strategic projects aimed at improving IT service delivery efficiency
• Develop and maintain documentation for common issues and resolutions
• Recommend and implement process improvements that reduce recurring support burden

• Build relationships with site leadership and end users to understand local IT needs
• Communicate IT updates, changes, and planned maintenance to site stakeholders
• Participate in site meetings and initiatives as the IT representative

• 5+ years of experience in IT support, desktop support, or helpdesk roles
• Experience supporting end users in a corporate or manufacturing environment
• Track record of independent troubleshooting and problem resolution

• Strong knowledge of Windows operating systems, Microsoft Azure, and Microsoft 365 applications
• Experience with endpoint management tools, preferably Microsoft Intune
• Familiarity with Active Directory, group policy, and user account management
• Basic networking knowledge including TCP/IP, DNS, DHCP, and VLAN concepts
• Experience supporting mobile devices (Primarily iOS)
• Hardware troubleshooting skills for desktops, laptops, printers, and peripherals

• Problem-solving mindset with ability to identify root causes
• Self-directed with ability to prioritize and manage workload independently
• Process improvement orientation—not just fixing issues but preventing them
• Comfortable working in a manufacturing environment

• Microsoft Certified:
  Modern Desktop Administrator Associate
• Microsoft Certified:
  Endpoint Administrator
• ITIL Foundation certification
• Experience with server administration (Windows Server, VMware)
• Background in manufacturing or industrial environments

• Full-time on-site at assigned manufacturing facility
• Standard weekday business hours
• Manufacturing environment exposure
• Occasional lifting of IT equipment (up to 50 lbs)