It Support Technician

Location: Elmsford

ALL APPLICANTS MUST HAVE A PERSONAL VEHICALE AND BE COMFORTABLE WORKING FULLY ON SITE / Monday - Friday

*** this is a fully on site opportunity in Westchester County **
* Description

Our client is looking for an IT Support technician who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills.

This individual be focused on both end user support and network support on this team. The environment will require this person to work well with end users and demonstrate strong customer service!

Required Experience:

2-4 years of enterprise experience providing end user support and / or tier 1 technical support

Experience working with a ticketing system

Experience working with Active Directory

The following experience is strongly encouraged for

this assignment:

-Proficient in Windows software (Windows 10 / Windows 11)

-Knowledge of troubleshooting email related issues

-Knowledge of workstation setup and installs.

-Ability to install network operation systems and perform simple upgrades to the

network

-Strong Knowledge on troubleshooting desktop systems such as desktops and PCs

-Knowledge of configuring and managing network-based user profiles (Active

Directory or other Directory Service tools)

-General network experience with printers/routers/adding users/grouping

-Server Hardware configuration

-Manage switch configuration and troubleshooting

-LAN/WAN experience

-Support of virtual server environment

Top Skills

Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory

Additional

Skills & Qualifications

Certifications are not mandatory but nice to have. A+ is most applicable.

Please See the "SMART" questions below that

have been asked in prior interviews:

*** Used to asses networking knowledge**
* -What types of network devices are you familiar with?

-What is a VLAN?

-What is DHCP and why would you use it?

-What would you use IPconfig for and which information will it provide?

-A user approaches yourself and mentions they are having a hard time accessing a

website, what do you do?

-A user approaches yourself and tells you their computer is being "slow',

what do you do?

-How do you prioritize tickets?

-How do you build relationships with end users and why would they trust yourself?

-Name a time you have worked with a difficult end user and how did you overcome the

situation?

Experience Level

Entry Level  / Intermediate

Job Type & Location

This is a Contract to Hire position based out of Elmsford, NY.

Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elmsford,NY.

Final date to receive applications

This position is anticipated to close on Jun 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we…