Helpdesk Engineer Windows Microsoft 365
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-27
Listing for:
Vichara Technologies, Inc.
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Technical Support
Job Description & How to Apply Below
Job Description
We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.
Key Responsibilities- Provide L1 desktop and application support for Windows users.
- Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
- Support Microsoft Teams, Outlook, Office 365, and basic Exchange‑related issues.
- Assist with user onboarding, offboarding, password resets, MFA, and access requests.
- Handle basic Azure AD / Entra administration.
- Support file transfers, FTP/SFTP access, shared drives, and permission issues.
- Document tickets clearly and escape L2/L3 issues when required.
- Communicate professionally with business users, including senior investment staff.
- Strong Windows 10/11 desktop support experience.
- Good knowledge of Office 365, Outlook, Teams, One Drive, and SharePoint basics.
- Basic understanding of Azure AD / Entra .
- Familiarity with FTP/SFTP and file transfer troubleshooting.
- Excellent spoken and written English.
- Strong ticket documentation and follow‑up discipline.
- Prior experience supporting financial services or investment firms is a plus.
Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund
CompensationCompensation: $40-$40
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