Senior Technology Support Consultant - Executive Support

Position Summary:

Executive Support Scope

This role provides high touch technology support for the CEO, CEO direct reports, C suite leaders, and other senior executives. The person must be able to operate with discretion, urgency, sound judgment, and strong emotional intelligence in a high visibility executive environment.

This is an onsite executive support role based in NYC. Work from home is not an option for this position. Travel and executive home visits are part of the role as needed.

The candidate must have strong working knowledge of Microsoft 365 Copilot. This includes the ability to explain Copilot capabilities to executives, build and refine prompts, apply Copilot effectively across Microsoft 365 applications, and help executives adopt it in a practical, business focused way.

The candidate must be able to create clear technical documentation that executives can understand and follow. This includes translating technical issues, steps, risks, and recommendations into concise, decision ready language.

The candidate must be highly proficient in Outlook, Excel, PowerPoint, and Teams. This includes not only troubleshooting these applications, but also creating, editing, and supporting executive presentations, spreadsheets, and communications when needed.

The candidate must have hands on experience with Power Shell, Splunk, and basic coding or scripting concepts. Coding knowledge is required, including practical use cases such as automation, data review, Excel related logic, troubleshooting, and working with Copilot assisted workflows.

The candidate must be familiar with Microsoft Intune and understand how it functions in an enterprise environment, including device management, policy application, compliance, and troubleshooting.

The candidate must have strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and general connectivity troubleshooting. They should be able to determine whether an issue is network related, device related, application related, or service related and EU to upscale appropriately with clear findings.

Strong communication, active listening, client focus, emotional intelligence, and executive presence are required. This person must be able to work calmly under pressure, manage sensitive interactions, and communicate clearly with senior executives, executive assistants, vendors, and internal technology teams.

• 5 plus years of experience providing executive level technical support, preferably supporting C‑suite leaders, CEO direct reports, Board‑facing clients, or similarly high‑visibility senior executives.
• 10+ years of technical support experience.
• 3 plus years of experience supporting Microsoft 365, Outlook, Excel, PowerPoint, Teams, and collaboration platforms in an enterprise environment.
• Strong working knowledge of Microsoft 365 Copilot, including prompt creation, practical use across Microsoft 365 applications, and the ability to explain Copilot capabilities to executives in a clear, business focused way.
• 2 plus years of hands‑on experience with Power Shell, Splunk, scripting, automation, or similar technical troubleshooting tools.
• Experience with Microsoft Intune, endpoint management, mobility support, device compliance, and enterprise device troubleshooting.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi‑Fi, cellular connectivity, and general connectivity troubleshooting.
• Experience creating technical documentation, executive‑ready instructions, and clear client‑facing communications.
• Strong communication skills, emotional intelligence, discretion, judgment, and executive presence.

• 1 plus year of experience supporting market data, trading, or regulated collaboration platforms such as Bloomberg, Symphony, or similar tools in an executive or trading environment.
• Experience supporting executive meetings, senior leadership events, offsite meetings, home visits,…