Sr Analyst, Digital UX Designer

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Caremark LLC, a CVS Health company, is hiring for the following role in New York, NY:
Sr Analyst, Digital UX Designer to design, deliver, and drive key user experience and user interface design activities across multiple web and digital platform environments. Telecommuting is available and there are multiple positions. Responsibilities include resolving complex issues using application consumer products and design thinking to reach simple and elegant solutions within the scope of web development projects.

• Design, deliver, and drive key user experience and UI design activities across multiple web and digital platform environments.
• Resolve complex issues using application consumer products and design thinking to reach simple and elegant solutions within the scope of web development projects.
• Strategize on the vision, creating process flows, site maps, wireframes, design assets, style guides, prototypes and working with developers to deliver industry‑best digital experiences.
• Contribute to aligning product architecture designs and technology to understand audience and consumer demographics and behavior.
• Analyze data from user/usability testing, draw conclusions and achieve benchmarks or industry parameters, ensuring compliance with accessibility and standards set by the organization.
• Develop a working knowledge of customer journeys, personas and segmentation within your portfolio of value streams.
• Utilize user‑centered design approaches to define the customer problem or opportunity with cross‑functional teams to develop concepts, wireframes and prototypes, through facilitation and hands‑on work.
• Partner with accessibility, research, and content strategy resources to ensure solutions meet the needs of all users and iterate on design solutions based on research and analytics/metrics.
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality application design.
• Collaborate with business and technology partners to identify their needs and translate them into actionable solutions such as roadmaps, journey maps, service blueprints and prototypes.
• Facilitate design workshops to engage and build alignment across different partners and teams.
• Ensure solutions incorporate value to the user alongside business viability and technical feasibility.
• Convert insights from workshops into clear problem statements, product/service concepts that can be visualized, prototyped, and tested.
• Deliver innovative web and digital platform solutions that meet business needs and opportunities by integrating information, business process refinement, and technology.
• Identify opportunities to increase internal process efficiency by applying novel technology concepts to existing business processes.
• Work in a fluid environment, defining and owning engineering priorities that adapt to larger goals and communicate effectively with business partners.

• Master’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, Engineering, Design Management or a related field.
• Completion of a graduate‑level course, research project, internship, thesis, or work experience in the following areas: advanced design planning methods with phased deliverables and audience implications; comprehensive product development strategies covering value propositions, customer segments, partnerships, production sources, marketing strategies, and distribution channels; comparing and contrasting innovation versus speculation; designing comprehensive and innovative approaches to creative problem‑solving; fast sketching and data visualization;
  
  leveraging data visualization to craft narratives; conducting research using…