Senior Analyst System Operations Strategy & Air Traffic Management

Senior Analyst System Operations Strategy & Air Traffic Management

Location:

Long Island City, NY, US, 11101

Position Summary:

The Senior Analyst, Operations Strategy & Air Traffic Management, primarily provides operational support to the Jet Blue System Operations Center (SOC), specializing in Air Traffic Management (ATM), to enhance data-driven decision-making and continuous improvement initiatives. This role leverages data, technology, and Air Traffic Management expertise to support Jet Blue's overall operational excellence and system efficiency and to address challenges faced by the SOC and the broader National Airspace System (NAS).

The position serves as a bridge between the Operations and Planning teams, fostering collaboration to streamline processes, implement scalable solutions, enhance decision-making capabilities, and support a more resilient schedule.

Essential Responsibilities:

• Analyze Jet Blue's operational performance and assess constraints that impact efficiency.
• Drive the development and adoption of capabilities, dashboards, and decision-support tools to enhance operational efficiency in the SOC and the broader Jet Blue operation.
• Partner with and liaise between operating groups to align tactical execution and strategic objectives.
• Act as a key liaison between operational teams and data experts, applying a holistic view to develop and implement policies, strategies, processes, and technologies that address large-scale challenges while aligning with operational reliability and efficiency goals.
• Support strategic planning for Jet Blue's operational reliability across multiple teams, focusing on the SOC and ATM impacts.
• Conduct reviews and analyses to support SOC and ATM considerations and risks, building a smarter and more resilient schedule.
• Support SOC Weekly Operations Reviews and continuous improvement efforts, focusing on NAS operations.
• Provide subject matter expertise in operational data, partnering with SOC, Enterprise Planning, IT Products, IT Data, and other stakeholders to ingest and develop insights and support data-driven decision-making from various data sources, including FAA ATO Data and other ATM-related sources.
• Offer expert guidance in addressing ATM challenges, leveraging data to develop operational strategies that enhance resiliency and reliability in the evolving NAS.
• Act as Jet Blue's primary participant in the FAA Air Traffic Organization (ATO) Continuous Improvement Process, supporting and steering the joint data-driven review of NAS performance.
• Represent Jet Blue in collaborative, operational, and informational forums and work groups with the FAA and industry, leveraging data and ATM expertise.
• Build and maintain strong relationships with industry and FAA stakeholders while advancing Jet Blue's interests.

Minimum

Experience and Qualifications:

• Bachelor's degree in aviation, mathematics, operations research, computer science, engineering, or a related field OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Three (3) years of analytical experience in aviation, engineering, or a related field.
• Strong quantitative and analytical skills.
• Proficiency in database querying (e.g., SQL), high-level programming languages (such as Python or R), statistical modeling, and data visualization tools (e.g., Tableau).
• Familiarity with FAA systems (e.g., TFMS, TBFM, TFDM, SWIM) and NAS-wide metrics.
• Familiarity with ATM tools and programs (e.g., Aerobahn, Passur, FSM, ESM, SlickOR, Vianair).
• Experience communicating with senior leadership.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to work under pressure in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• Ability to communicate technical issues assertively and tactfully.
• Excellent multitasking skills.
• Availability for occasional overnight travel (20%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located.
• Authorization to work in the U.S. is required; this position is not eligible for visa sponsorship.

Preferred

Experi…