Global Deal Desk Director

Who is Gen II?

With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.

Careers mean more at Gen II – more opportunity, more innovation, and more ideas! You’ll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You’ll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us.

Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

The Global Deal Desk Lead is a senior, highly strategic role responsible for building, launching, and leading Gen II’s Deal Desk function from the ground up. This individual will architect the operational framework, establish processes, hire and develop a global team (initially comprising a US Associate and an EU Associate), and serve as the primary commercial partner to the Business Development organization.

The Lead will own the full sales support lifecycle — from RFI through executed contract — ensuring BD can move faster and win more s is a US-based position with global scope.

• Design and implement the Deal Desk operating model, including workflows, tooling, SLAs, and team structure
• Recruit, onboard, and manage the US and EU Deal Desk Associates, establishing clear roles, performance expectations, and development paths
• Define and enforce Deal Desk standards across proposal quality, CRM hygiene, and knowledge management
• Act as the primary liaison between the Deal Desk and senior leadership, providing regular reporting on pipeline health, deal velocity, and function maturity
• Continuously iterate on processes as the business scales and the team grows

• Own oversight of all prospect-facing materials and internal resources across the full sales cycle
• Lead the Deal Desk’s response to complex, high‑value, or strategically significant RFIs and proposals — directly and through the team
• Partner with BD leadership to develop deal strategies, pricing frameworks, and competitive positioning for major opportunities
• Serve as an escalation point for the BD team on deal structuring, legal questions, compliance coordination, and contract execution
• Facilitate coordination across Legal, Finance, Operations, and Compliance on time‑sensitive deals
• Build and maintain the Deal Desk knowledge library: winning responses, objection handling playbooks, competitive intelligence, and market‑specific positioning
• Establish a systematic process to capture insights from closed and lost deals and translate them into reusable content
• Partner with Marketing, SMEs and BD leadership to ensure the library is current, searchable, and actively adopted
• Develop and deliver training and enablement resources to upskill the broader BD team on Deal Desk tools and processes
• Set and enforce CRM standards (Salesforce) across the Deal Desk team and in partnership with BD operations
• Ensure all deal‑related data is accurate, complete, and up‑to‑date at every stage of the pipeline
• Produce executive‑level pipeline reporting, deal status dashboards, and win/loss analysis
• Identify data quality gaps and implement solutions to improve reporting reliability and forecast accuracy

• Lead Deal Desk support for upsell and expansion conversations with existing clients, including materials, pricing analysis, and cross‑functional coordination
• Collaborate with Client Services to ensure smooth post‑close handoffs and proactively identify expansion signals
• Support renewal conversations with tailored materials and strategic insight
• Other duties as assigned.

• Function Launch:
  Deal Desk operational within 90 days; US and EU Associates hired within 6 months
• Deal Cycle Velocity:
  Measurable reduction in time‑to‑proposal and time‑to‑close
• Proposal Win Rate:
  Improvement in BD win rate on deals supported by Deal Desk
• Team Performance:
  Associate quality…