Technical Training & Sales Specialist, North America – Luxury; McIntosh & Sonus faber

Position: Technical Training & Sales Specialist, North America – Bose Luxury (McIntosh & Sonus faber)
Location: New York

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City.

This role combines regional technical training and system support with hands-on responsibility for maintaining , calibrating, and optimizing House of Sound systems for demonstrations, client experiences, and events.

The position operates with an approximate 50/50 split between House of Sound responsibilities and broader North America regional support.

Acting as both a technical authority and client-facing specialist, the role engages directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes while ensuring that all experiences and installations reflect the highest standards of performance and brand excellence.

Roles & Responsibilities Technical Training & Partner Enablement (North America)
Design and deliver training across product architecture, system design, installation, and calibration

Execute training via workshops, certifications, and onboarding programs

Support capability building across dealers, distributors, and integrators.

Pre-Sales Technical Support & Client Advisory Support system design, product selection, and technical planning

Engage directly with luxury clients, architects, and consultants

Translate technical solutions into client-relevant benefits

House of Sound Operations & Experience Support (NYC)
Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness

Support and execute technical aspects of client demonstrations and listening sessions

Partner with Experience Manager to deliver best-in-class demonstrations

Support technical setup and performance for events, activations, and VIP experiences

System Commissioning, Calibration & Performance Optimization Lead system setup, calibration, and optimization

Support flagship installations and demonstration spaces across North America Support pop-ups, events, and temporary brand activations

Post-Sales Technical Support Troubleshoot and resolve technical issues

Support system optimization and upgrades

Maintain documentation and best practices

Cross-Functional Collaboration Partner with Sales, Marketing, and Experience teams

Support dealer success and project conversion

Provide field insights for continuous improvement

Experience & Skills Strong expertise in high-end audio or AV systems

Experience with system design, installation, and calibration

Ability to deliver technical training programs

Strong troubleshooting and communication skills

Ability to engage confidently with luxury clients and design professionals

Experience in luxury or custom installation environments preferred

Key Personal Attributes Passion for technical excellence and performance

Attention to detail and commitment to quality standards

Strong communication and presentation skills

Ability to balance hands-on technical work with client-facing responsibilities

Collaborative mindset across teamsKPIs & Success Metrics Partner Enablement: training and certification impact

Sales Influence: contribution to project wins Installation Quality: system performance consistency

House of Sound Excellence: readiness, performance, and quality of demonstrations and events

Technical Support: resolution time and partner satisfaction#LI-SS1

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