Business Analyst

Position Summary

We have an exciting opportunity to join our team as a Business Analyst. In this role, the successful candidate will collaborate with Payroll, MCIT, and Human Resources teams to ensure that UKG Pro and Finance Salesforce technology enhancements and upgrades are optimized to meet the needs of all employees across the organization. The Business Analyst develops and administers various training programs to promote best practices and compliance with institutional policies as they relate to the enterprise timekeeping application, UKG Pro.

Additionally, the Business Analyst supports the documentation, testing and training of Finance Salesforce enhancements for the UKG Training and Support Helpdesk and Finance Helpdesk. The Business Analyst will identify opportunities to improve existing policies and procedures, and business processes. Assists with administration of and participates in continuous improvement activities. Assists with developing and executing test scripts. Analyzes the end‑user impact of all change requests or enhancements.

Identifies opportunities across NYU Langone Health’s business and departments and implements process or procedural improvements to create efficiency and high end‑user satisfaction.

• Conduct data analyses using UKG Pro, Finance Salesforce, People Soft, Tableau, Excel, and other available reporting tools to identify trends, recurring issues, process gaps, system compliance concerns, and opportunities for improvement. Analysis may include timekeeping and payroll‑related data, system ticket trends, enhancement requests, testing results, training participation, end‑user adoption, productivity metrics, and department‑level adherence to Finance timekeeping policies and procedures.
• Monitor UKG system compliance in relation to Finance timekeeping policies and procedures, including review of timekeeping activity, recurring exceptions, punch edits, manager or timekeeper actions, and other system usage trends that may indicate training needs, process gaps, or non‑compliance with established standards.
• Provide recommendations based on data findings to support process improvement, identify training needs, improve end‑user support, reduce recurring system or process issues, strengthen compliance with Finance timekeeping policies and procedures, and inform leadership decision‑making.
• Develop, maintain, and analyze operational reports and dashboards related to UKG Pro and Finance Salesforce support activities, including ticket volume, issue trends, project status, testing outcomes, training completion, communication/adoption metrics, and department‑level process compliance.
• Prepare reporting and analytics for Finance leadership, Payroll, HR, MCIT, and project stakeholders to monitor progress, identify risks, prioritize enhancements, evaluate process effectiveness, assess adherence to Finance timekeeping standards, and support business decisions.

• Manage multiple system, process improvement, training, testing, reporting, compliance monitoring, and change management initiatives related to UKG Pro and Finance Salesforce.
• Support projects related to system enhancements, defect resolution, upgrade readiness, user acceptance testing, policy and procedure updates, training development, communication planning, reporting improvements, end‑user support initiatives, and compliance with Finance timekeeping policies and procedures.
• Track project tasks, document open items, coordinate with Payroll, HR, MCIT, Finance leadership, and operational stakeholders, and provide timely updates on project progress.
• Facilitate status meetings, monitor timelines and deliverables, elevate risks or barriers, and ensure project documentation is complete and accurate.
• Document defects, enhancements, requests, compliance concerns, and process improvement opportunities for UKG Pro and Finance Salesforce, including business requirements, testing outcomes, end‑user impact, policy/procedure considerations, and recommended next steps.

• Create and deliver engaging PowerPoint presentations for leadership, effectively communicating key insights,…