Corporate Field Services Technician

CTG is seeking a customer-focused Corporate Field Services Technician to provide onsite and remote technical support for end‑user hardware, software, and infrastructure issues. This role is ideal for an IT professional with hands‑on desktop support experience who enjoys troubleshooting, working directly with customers, and supporting enterprise technology environments.

The successful candidate will support Windows 11 devices, Microsoft 365 applications, Active Directory, VPN connectivity, endpoint software, printers, and other enterprise technologies while delivering exceptional customer service and meeting service level expectations.

Type: Contract

Job Title: Corporate Field Services Technician

Location: Painted Post, NY (Candidates must be able to commute and work onsite in Painted Post, NY)

Pay Rate: Based on experience

Work Hours: M-F 8am‑5pm

Education: High School Diploma or GED required;
Associate's Degree preferred

• Provide onsite and remote technical support for desktops, laptops, software, and peripheral devices
• Administer and support Active Directory user accounts and permissions
• Troubleshoot Windows 11, Microsoft Office, Office 365, VPN, and Citrix issues
• Install, configure, and support hardware, software, printers, and endpoint security tools
• Perform device imaging, deployment, upgrades, and asset management activities
• Utilize Service Now to manage incidents, requests, and service activities
• Deploy and support IP telephony equipment and related technologies
• Coordinate customer scheduling, follow‑up communications, and issue resolution
• Maintain accurate documentation and adhere to established support processes
• Participate in technical projects, team initiatives, and Smart Hands support activities

• Minimum 1 year of hands‑on hardware support experience beyond imaging and deployment, or equivalent technical experience
• Experience supporting Windows operating systems, including Windows 11
• Familiarity with Microsoft Office and Office 365 environments
• Basic knowledge of Command Prompt and Power Shell
• Experience troubleshooting hardware, software, and connectivity issues
• Strong customer service, communication, and problem‑solving skills
• Ability to prioritize multiple tasks and work effectively in a fast‑paced environment
• Willingness to learn new technologies and grow professionally

• Active Directory administration
• Cisco VPN support
• Citrix support and troubleshooting
• Service Now experience
• Asset management and hardware deployment
• Adobe product installation and support
• Check Point endpoint client support
• Browser support including Microsoft Edge and Google Chrome

• CompTIA IT Fundamentals (ITF+)
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

• Gain experience supporting a Fortune 500 enterprise environment
• Work with a diverse range of modern technologies and platforms
• Opportunities for professional development and advancement
• Exposure to enterprise service management and infrastructure support
• Collaborative team environment with growth potential after 1½ to 2 years

• No third party resumes will be accepted
• Drug testing and/or other employment‑related inquiries may be conducted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E‑Verify Company

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.