Deployment Manager; Professional Services

Services @ Clay

We’re standing up a new Services team to help Clay’s largest customers design, build, and launch high‑impact workflows. As a Forward Deployed GTME, you’ll own strategic implementations end‑to‑end, from discovery and solution design through build, launch, and handoff. This is a founding role. You’ll work closely with Wayne (Head of Services), the Solutions and CX teams, and our customers’ Rev Ops, Marketing Ops, and CS leaders to turn fuzzy problems into durable systems and help define what great looks like as we scale.

• Run structured discovery with a range of personas (ICs to VP/C‑level) across Rev Ops, Marketing Ops, Sales, and CS, translating business goals into clear scopes, requirements, and success metrics
• Design end‑to‑end Clay workflows and architectures that plug into existing GTM stacks (CRM, MAP, data tools)
• Build complex workflows in Clay (lists, enrichment, automations, AI prompts, audiences, and reporting) and document them so customers and internal teams can maintain them after handoff
• Own implementations from kickoff through go‑live: project plans, timelines, communication cadences, and risk management
• Align cross‑functional enterprise stakeholders, keep projects unblocked, and juggle multiple engagements simultaneously without dropping the details
• Lead high‑quality working sessions and trainings that make Clay feel approachable and powerful; handle objections and keep engagements focused on outcomes
• Identify follow‑on opportunities where deeper Clay usage would unlock value; partner with CX and EGS where relevant
• Contribute to playbooks, templates, and best practices as we build out the Services org and help shape the bar for future hires
• Adapt quickly to an ever‑expanding surface area — onboarding customers across new industries and use cases, drawing on light business process consulting skills to map existing workflows, identify inefficiencies, and recommend how Clay can drive meaningful operational improvements

• 3–7+ years in an Enterprise customer‑facing, implementation, or consulting role — professional services, solutions consultant, technical CSM/TAM, or similar
• Deeply hands‑on with GTM tools (Salesforce/Hub Spot, Marketo, Outreach/Salesloft, data enrichment, analytics); you enjoy living in the tool
• Proven track record running multi‑stakeholder projects end‑to‑end in mid‑market or enterprise accounts
• Excellent communicator who can simplify complex concepts and drive alignment from hands‑on admins to the C‑suite
• Energized by ambiguity and building from scratch; process‑light, outcome‑heavy environments are where you thrive
• You like being both strategic and in the weeds: happy to lead the meeting and build the workflow
• You’re an AI multiplier — you instinctively reach for AI tools to extend your own capacity, move faster, and deliver better outcomes for customers; you don’t just use AI, you build leverage with it

Prior Clay experience or hands‑on experience with workflow orchestration/AI tools;
Rev Ops, Marketing Ops, or Sales Ops background; consulting or agency experience; exposure to AI tools or prompt design.

$130K – $160K
• Offers Equity