Desktop Engineer

Desktop Engineer

We're looking for an experienced Onsite Deskside Engineer who can provide hands-on support for end users and keep day-to-day workplace services running smoothly. This role involves working closely with local deskside and network teams, as well as client's offshore L2 team, to handle everything from imaging and deployments to hardware setup and troubleshooting. The right candidate will have strong technical skills, attention to detail, and the ability to manage the full hardware lifecycle—from imaging and testing to shipment and support.

Must Have

Skills:

• JAMF IMAGING
• INTUNE IMAGING
• Mac/Windows OS experience

Key Responsibilities:

• Provide deskside support and partner with local teams to resolve workplace services issues.
• Support device imaging and deployments using Microsoft Intune, Autopilot, Jamf, and SCCM.
• Handle imaging, configuration, and testing of new hardware before rollout.
• Work with the Accenture offshore L2 team on:
  • Testing and validating new device images.
  • Coordinating Intune/Autopilot/SCCM deployments.
  • Reviewing results and resolving issues before go-live.
• Coordinate with the ATCI network team to receive new network gear and enable out-of-band connectivity for configuration.
• Prepare laptops, desktops, peripherals, and network gear for shipment to other offices.
• Provide escalation support, troubleshoot incidents, and assist with end-user issues.
• Keep accurate records of imaging, deployments, and shipments.
• Follow company IT policies, standards, and security practices.

Required

Skills & Experience:

• 3–5 years of deskside or end-user computing (EUC) support experience.
• Strong hands-on experience with Intune, Autopilot, Jamf, and SCCM for imaging and deployment.
• Solid understanding of Windows and macOS environments.
• Skilled in troubleshooting, hardware replacement, and lifecycle management.
• Basic networking knowledge, especially around device connectivity setup.
• Ability to work with multiple teams (onsite deskside, offshore L2, network, logistics).
• Strong communication and interpersonal skills, especially in an onsite environment.
• Highly organized and able to juggle multiple priorities at once.

Preferred Qualifications:

• Prior experience in a managed services or enterprise environment.
• Familiarity with ITIL processes for incident and change management.

About Us:

Inter Sources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success.

We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status.

We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with Inter Sources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience.

This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.