Lead Application Support Specialist

Location: New York

Nuveen International Business is seeking an experienced Application Support Specialist to provide comprehensive technical support and system administration for enterprise applications supporting real estate operations. This role serves as the primary US-based contact for application support managing Level 1 support operations. The ideal candidate will have strong technical expertise, excellent coordination skills, and the ability to manage multiple stakeholders across business units and vendor partners.

Key Responsibilities and Duties   Administer enterprise-wide Yardi configurations including user permissions, security groups, custom menus, deployment packages, and system hotfixes
Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout
Manage Level 1 and Level 3 helpdesk support queues, diagnosing and resolving complex technical issues escalated from Level 2 for all applications in scope.
Provision user accounts and validate access permissions aligned with role-based security requirements across enterprise applications
Support internal and external audits by providing comprehensive system documentation and compliance evidence
Lead weekly Level 1 team sessions to resolve outstanding tickets, identify training gaps, and deliver process improvement training
Support ITRC governance processes for all applications

Educational Requirements
Bachelor's Degree Required

Work Experience
5+ Years Required; 7+ Years Preferred

Physical Requirements

Physical Requirements:

Sedentary Work

Career Level  9IC

Required Skills
5 or more years experience in application support or system administration role, preferably in real estate technology Like Yardi Voyager.
Proven experience managing helpdesk operations and support teams
Experience coordinating with offshore/vendor support teams
Experience supporting audit and compliance initiatives
Track record of managing multiple applications and stakeholder groups

Experience with Azure AD and multi-factor authentication systems
Strong understanding of enterprise access management and security protocols
Understanding of ITRC governance processes

Preferred

Skills:

Background in real estate technology systems
Project management experience with system integrations
Proficiency in ETL processes and data integration
Knowledge of fund accounting and NCREIF reporting requirements

Experience with disaster recovery and business continuity planning
Familiarity with vulnerability management and patch operations

Related Skills

Agile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, Dev Ops, Enterprise Application Integration, Operating Systems Management, Problem Solving, Programming, Software Development, Software Development Life Cycle, Web Application Development

Anticipated Posting End Date:

Base Pay Range: $128,000/yr - $153,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world's largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy.

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Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values:
Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow…