Product Delivery Manager - Machine Learning and Artificial Intelligence

As Product Delivery Manager/ Vice President within Machine Learning, you will execute on the product roadmap, while embracing Agile methodology and best practices. You will lead cross-functional teams comprising of technologists, data scientists, researchers, designers, and analytics members to enhance and optimize the user experience for tens of millions of customers and thousands of employees. You will be focused on the customer and/or employee experience by establishing the team’s priorities to maximize the value of the product.

You will create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

• Work alongside Product Owner to execute and deliver on the product strategy and roadmap, and prioritize the backlog for Knowledge Management product
• Lead Agile product team(s) comprised of product analysts, data scientists, machine learning engineers, and data analytics members
• Manage existing product features and actively lead the research, definition, and development of enhancements to advance the product’s performance
• Maximize product value by measuring customer outcomes against objectives and key results
• Partner with user research and business/operations teams to analyze and improve customer experience
• Prioritize strategies and solutions increase customer self-service, reduce service call volumes, and improve employee productivity and proficiency
• Continually drive products towards a meaningful balance between user needs business objectives and technical feasibility
• Facilitate & drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
• Build relationships with multiple diverse stakeholders across JPMorgan Chase
• Partner with senior product owners to progress the Knowledge Management product roadmap; act as voice of the customer and our specialists and drive the product vision in forums where senior product owners are not present

• 6+ years of experience in Technical Product Management or Product Delivery, ideally with AI / ML related products
• Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment
• Excellent strategic thinking, problem-solving for leaders
• Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
• Strong Analytical Skills to assimilate information and distill into executive presentations
• Minimum BS or equivalent level of education/experience required

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience working in or with customer service operations
• Strong leadership skills and experience working in agile/scrum teams preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles,…