Senior IT Support Engineer

Senior IT Support Engineer

Department: Tech Support

Location: East Coast

Compensation: $80,000 - $120,000 per year

We are hiring for a full‑time senior IT support engineer in the New York Metropolitan area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end‑users at the highest level within organizations.

We are looking for professionals who provide high‑touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

• Provide advanced technical support for Microsoft 365 services including:
  • Exchange Online, SharePoint Online, Teams, One Drive, and Intune
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud‑first enterprise environment.
• Lead incident response and root‑cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra , including conditional access and multi‑factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI‑driven tools such as Claude, Copilot, and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third‑party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.

• 6+ years of recent end‑user technical support experience, including supporting executive‑level users.
• Strong problem‑solving skills and attention to detail.
• Excellent written and verbal communication.
• Strong time management and ability to prioritize.
• Ability to thrive in a fast‑paced environment and work effectively under pressure.
• Ability to be on‑site daily (Monday‑Friday).
• Availability to be on call once per quarter for one week.

• $80,000 - $120,000 + Generous Quarterly Bonus
• Best‑in‑class benefits: medical, dental, HSA, dependent day‑care FSA.
• Travel/commuter reimbursement.
• 4 weeks PTO and 10 paid holidays.