Training Manager

Job Overview

This role designs, develops, and delivers technology training programs that build proficiency and confidence among AEA staff across the division’s full technology stack, including the Blackbaud CRM (CITRUS), data warehouse reporting tools, Microsoft 365, and related enterprise systems. The Training Manager also supports light technical development work, acts as a change‑management resource, and translates system changes into structured adoption strategies that reduce disruption and accelerate staff proficiency.

• Design, develop, and deliver training programs for AEA staff on the Advancement technology stack, maintaining and updating curriculum, user guides, quick‑reference materials, and video tutorials.
• Partner with the Advancement Systems team to support configuration updates, system enhancements, and testing, ensuring training content accurately reflects current system behavior.
• Serve as a primary change‑management resource for technology transitions, collaborating with developers and leadership to anticipate end‑user impact and prepare training interventions before go‑live.
• Provide technical support for virtual and hybrid AEA board meetings, advancement committee sessions, and donor engagement events.
• Conduct ongoing training needs assessments, identify skill gaps, prioritize initiatives, and develop an annual training calendar aligned with system upgrades and onboarding cycles.
• Coordinate and deliver technology onboarding for all new AEA staff, ensuring timely access to systems and completion of required security training.
• Maintain a centralized, accessible knowledge base of process documentation, how‑to guides, and training materials, keeping them current after system changes or policy updates.

• Bachelor’s degree in Instructional Technology, Education, Information Science, Communications, or related field; master’s degree preferred.
• Minimum three years of experience in training, instructional design, or technology support within a complex organizational environment.
• Prior experience in higher education advancement, alumni relations, or development operations strongly preferred.
• Valid driver’s license required.
• Ability to translate complex technical systems into clear, accessible training content for non‑technical audiences.
• Strong working knowledge of Microsoft 365 (Teams, SharePoint, Outlook, Excel) and proficiency in virtual meeting platforms including Microsoft Teams and Zoom, with experience managing webinar‑style and hybrid meeting configurations for executive‑level audiences.
• Familiarity with Blackbaud CRM or comparable advancement CRM systems strongly preferred.
• Experience with instructional design principles and e‑learning or knowledge base platforms (e.g., SharePoint, Confluence) desirable.
• Strong interpersonal, written communication, and presentation skills; ability to remain composed, diagnose problems quickly, and communicate clearly under pressure during live technology events.

$78,000 – $80,000.

Standard University business hours: 8:30 am – 5:00 pm (academic year), 8:00 am – 4:30 pm (summer). Hours may vary based on operational needs.

Full‑time.

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.