Acceleration Center - Pega QA - Sr Associate

Senior Associate, Managed Services

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Required Knowledge/Skills

• Minimum 2 years of experience as a Test/QA Manager
• Good understanding of SDLC and Agile methodologies
• Proven track record in projects in an international environment
• Practical experience in test effort estimates
• Practical experience in test strategy and tests plans definition (for complex integrated solutions)
• Experience in QA teams management;
• Experience in managing teams during UAT/E2E testing;
• Very good understanding of software delivery process (agile and waterfall methodologies)
• Very good understanding of software testing methodology (types of tests, test stages, responsibilities, etc.)
• Practical experience in the use of test management tools e.g. JIRA, Azure Dev Ops, etc.
• Practical experience in test cases and test scenarios preparation
• Being familiar with test automation principles and able to manage test automation scripts design and implementation
• Experience in non-functional testing management
• Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout
• Confident with working in a fast-paced environment
• Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments
• Ability to speak and write English fluently
• Ability to develop and nurture strong relationships at all levels
• Excellent time management and personal organizational skills
• Ambitious and driven by success
• Passionate about client service

Preferred Knowledge/Skills

• Experience in Service Management
• Experience in Release Management
• Experience in quality audits and IT processes quality assessment
• Understanding of CRM class systems
• ISTQB Advanced Test Manager certification
• Organise and support UAT tests
• Conduct peer reviews of QA-related activities
• Conduct internal project quality audits
• Manage the team within the QA Practice (people & competencies management)
• QA Practice sales support
• Lead diverse, and often remote, testing teams
• Report on progress and status
• Identify and manage QA-related risks
• Resolve problems, bottlenecks, identify dependencies
• Constantly cooperate with delivery team and client
• Establish effective working relationships directly with clients
• Manage and respond quickly to changes in a fast-paced environment