Sr. Director, CoE Solution & Delivery Design Lead

Role Overview

Salesforce Professional Services is building a Global Solutions Center of Excellence to create a more consistent, scalable, and predictable way to shape and deliver professional services programs. The Solution & Delivery Design Lead will define how Pro Serve programs should be designed before they move into delivery, creating repeatable delivery models, standard work streams, staffing patterns, handoff checkpoints, and delivery readiness guidance.

This is a practical, execution-focused role. The candidate should understand how professional services programs are scoped, staffed, mobilized, and delivered and be able to turn that experience into reusable models that help the field move faster with more confidence.

The role sits within the Global Professional Services Solutions Center of Excellence and will work closely with Commercial Architecture, Practice & Domain Overlay, Agentic Enablement & Insights, Shared Center of Excellence Operations, and Center of Excellence Field Advisors.

• Define Repeatable Delivery Models
  • Build standard delivery patterns for large and complex programs
  • Define common phases, work streams, milestones, and control points
  • Create reusable delivery templates for $1M+ programs
• Standardize Scoping-to-Delivery Handoff
  • Define what "delivery ready" means before a program is handed off
  • Create handoff checklists from solutioning teams to delivery teams
  • Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered
• Build Staffing and Role Models
  • Define standard role mix by program type, complexity, and delivery model
  • Create guidance for onshore, offshore, global delivery centre, and blended delivery structures
  • Support more accurate staffing assumptions during estimation
• Improve Delivery Predictability
  • Identify common delivery risks that begin during scoping
  • Build delivery readiness guardrails into the solution design process
  • Help reduce preventable rework, scope gaps, and mobilization delays
• Create Reusable Program Assets
  • Build standard workstream models
  • Create delivery design templates
  • Maintain reusable program patterns, checklists, and readiness tools
• Collaborate Across the Ecosystem
  • Partner with global delivery centre to ensure delivery models are executable at scale
  • Partner with Practices to incorporate product and domain delivery realities
  • Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations
  • Partner with Operations to ensure staffing, resource planning, and delivery setup assumptions are practical
  • Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings
  • Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff

• Large programs have clearer delivery models before contract signature
• Handoffs from scoping to delivery are cleaner and faster
• Staffing assumptions are more accurate and repeatable
• Delivery teams receive better context, fewer surprises, and clearer scope boundaries
• Field teams use standard work streams, delivery patterns, and readiness checklists
• Program startup risk is reduced
• Center of Excellence assets are adopted across regions, operating units, and major program types

• 10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
• Salesforce Professional Services or Salesforce ecosystem experience
• Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
• Experience designing or leading large technology, Salesforce, or multi‑cloud delivery programs
• Strong knowledge of delivery work streams, staffing models, role mix, governance, and delivery readiness
• Experience working with distributed delivery teams, including global delivery centre and offshore models
• Ability to translate complex delivery experience into simple, reusable methods and tools
• Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams

• Experience with large transformational programs over $1M
• Experience building delivery…